Sean Molony
Wawa
Blackwood,NJ
2027
years of professional experience
Dynamic customer service professional with a proven track record at Wawa, excelling in problem resolution and team collaboration. Skilled in stock management and operating power tools, I consistently enhanced customer satisfaction and contributed to a safe, efficient work environment. Recognized for effectively training new associates and maintaining high service standards.
Work History
Customer Service Associate
1 Year 3 Months- Assisted customers by addressing inquiries and resolving issues swiftly.
- Supported store upkeep and organization to improve customer experience.
- Operated cash register accurately while balancing cash drawer effectively.
- Helped team members with restocking shelves and managing inventory.
- Responded promptly to operational changes during busy hours while maintaining service quality.
- Aided in training new associates on company policies and customer service guidelines.
- Identified and reported safety hazards contributing to a secure working environment.
- Served a high volume of customers daily with a positive demeanor and focus on satisfaction.
- Resolved customer complaints professionally resulting in positive feedback.
- Worked with team members to meet monthly goals and enhance workflow efficiency.
Busboy
2 Months- Cleaned and organized dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Maintained cleanliness of plates, utensils, and glassware for efficient service.
- Supported kitchen staff by delivering food orders and restocking supplies as needed.
- Responded quickly to customer requests, ensuring satisfaction during dining experience.
- Adapted to changing priorities in a fast-paced environment while maintaining high standards of service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Promoted a safe dining environment by promptly cleaning spills and reporting any potential hazards to management.
Laborer
- Operated hand and power tools for kitchen assembly projects.
- Assisted in maintaining clean and organized work environment.
- Collaborated with team to ensure efficient workflow during production.
- Followed safety protocols to minimize risks on job site.
- Loaded and unloaded materials, ensuring accurate inventory management.
- Conducted quality checks on finished products for compliance with standards.
- Supported senior staff in training new laborers on processes and tools.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Operated forklifts and boom lifts to complete various tasks.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Dairy & Grocery Associate / Shop From Home Shopper
3 Years 1 Month- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to ensure compliance with health standards.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Stocked shelves with merchandise, ensuring optimal product placement for visibility.
- Monitored inventory levels regularly, communicating needs to management for replenishment.
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Pleasantly greeted customers and provided prompt and courteous service.
- Participated in regular meetings with store management to discuss progress toward goals and identify areas for improvement within the grocery department operations.
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
- Monitored thermometers for proper temperatures in cases and coolers, adjusting equipment as necessary and maintaining temperature logs to show safe storage practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma
Skills
Customer service
Problem resolution
Team collaboration
Product knowledge
Safety regulations
Stock management
Operating power tools
Forklifts and Box trucks
Timeline
Customer Service Associate
Wawa
03.2025 - CurrentRead More
Busboy
Cinder Bar
01.2024 - 03.2024Read More
Dairy & Grocery Associate / Shop From Home Shopper
Wakefern
06.2019 - 07.2022Read More
Laborer
Shellwood Kitchens / Madison Lee Designs
2018 - 01.2024Read More
Washington Township High School
High School Diploma
Read More