Beatrice Martinez
Summary
Dynamic professional with extensive experience in customer service and safety procedures. Excelled in ensuring passenger safety, compliance with FAA regulations, and delivering exceptional service. Demonstrated proficiency in team collaboration and efficiency optimization, enhancing patient and customer satisfaction across various roles. Skilled in both interpersonal communication and regulatory adherence.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Envoy Airlines
11.2023 - Current
- Ensure Passenger safety and compliance with FAA regulations while delivering exceptional customer service at high altitude, maintaining Inflight operation efficiently.
- Collaborate with the team to efficiently complete tasks, ensuring smooth operation.
- Serve and sell beverages and meals to enhance passenger satisfaction.
Scheduling Coordinator
Island Dental Center of Summerlin
01.2023 - 08.2023
- Provided dental care options, improving patient understanding and decisions.
- Delivered excellent customer service, fostered positive patient relationships.
- Optimized scheduling processes, reduced patient wait times and improved overall clinic efficiency.
Receptionist/ Billing
Floss Dental & Orthodontics
09.2021 - 07.2022
- Prepared and updated patients' records, ensuring accurate and compliance with medical standards.
- Submitted prior authorizations, supporting departmental goals and meeting deadlines.
- Provided compassionate support to anxious patients, creating a welcoming environment. Assisted dental team during procedures, ensuring smooth workflow and patient comfort.
Receptionist
Courtesy Dental & Orthodontics
08.2017 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct departments.
- Kept reception area clean and neat to give visitors positive first impression.
Skills
- Customer service
- Safety procedures
- FAA regulations
- Teamwork and collaboration
- First aid
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flight Attendant
Envoy Airlines
11.2023 - Current
Scheduling Coordinator
Island Dental Center of Summerlin
01.2023 - 08.2023
Receptionist/ Billing
Floss Dental & Orthodontics
09.2021 - 07.2022
Receptionist
Courtesy Dental & Orthodontics
08.2017 - 07.2021
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