Beatriz Campos Luevano

Work History

San Marcos Mexican Restaurant

Smithfield, NC

01.2014 - Current

Answered customer questions and provided restaurant and menu information.
Assisted with training new cashiers
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Processed payments promptly for customers checking out
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Prepared cash deposits and balanced store safe for opening and closing of business.
Learned roles of other departments to provide coverage and keep restaurant operational.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.

San Marcos Mexican Restaurant

Danville, VA

08.2009 - 12.2013

Cleaned tables and chairs to prepare dining area for next customers.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Addressed complaints to kitchen staff and served replacement items.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to high volume of daily customers.
Trained new employees to perform duties.
Explained menu items, describing ingredients and cooking methods upon request.

San Marcos Mexican Restaurant

Danville, VA

04.2007 - 08.2009

Greeted incoming guests to escort to assigned dining area and present menus.
Answered phones promptly to record and confirm reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Monitored dining area to assess server capacity and estimate wait times.
Built positive relationships with other front-of-house and kitchen staff.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Developed long-term relationships with customers to increase opportunities for repeat business.
Communicated with servers about new tables, changes in food availability and customer comments.
Greeted guests and gathered information to seat groups or place on waitlist.
Accommodated guests with children and special needs to promote comfortable dining experience.

Motleys Florist

Danville, VA

03.2007 - 05.2007