Beatriz Posadas
Saint Louis,MO
Summary
Hardworking professional with proven relationship-building and operational skills in fast-paced warehouse/restaurant environments. Successful at handling union work force and customer tables of all sizes with accuracy and impeccable service skills. Strive to meet customer needs, drive satisfaction and promote long-term loyalty on any service.
Overview
8
8
years of professional experience
Work History
Server/Host Trainer
El Burro Loco
Saint Louis, MO
05.2019 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Welcomed guests at entrance and presented menus promptly.
- Assisted with menu recommendations and answered customer inquiries effectively.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed table settings and ensured cleanliness throughout the dining area.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Implemented feedback from customers to improve service quality and menu offerings.
Operations Supervisor
UPS
Saint Louis, MO
04.2018 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations to ensure efficient package sorting and delivery.
- Monitored workflow to maintain
- productivity and meet service standards.
- Trained new employees on safety protocols and operational procedures.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Payroll for par time supervisors/clerks/union employees
Education
Ritenour
Saint Louis, MOSkills
- Employee training
- Food safety
- Guest engagement
- Operations management
- Cash handling
- Schedule coordination
- Crisis management
- Cleanliness standards
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Bilingual
Languages
Spanish
Professional
Affiliations
- Caregiver
- Dog trainer
- Skateboard
- Learning to rollerblade
- Hiking
- Travel outside the country
References
References available upon request.
Timeline
Server/Host Trainer
El Burro Loco
05.2019 - Current
Operations Supervisor
UPS
04.2018 - Current
Ritenour