SEAN EPPS
San Antonio
Summary
To join a team as motivated as myself. To find a position that offers a lifetime career opportunity rather than a day-to-day job. To be confident in the training provided to me - not with the weight of micro-management but the presence of guidance. To surround myself in an environment that encourages both my professional & personal growth.
Overview
7
7
years of professional experience
Work History
Host Trainer/Take-Out Server
PF Changs Restaurant
San Antonio
08.2021 - Current
- Traveling and training team members at different locations in state and out.
- Trained new hosts on customer service standards and operational procedures.
- Coordinated daily host activities to ensure smooth restaurant operations.
- Serving and taking care of guest while promoting kitchen specials and menu items
- Handling and labeling food including allergy specific items for small and large groups
- Provided feedback to hosts regarding their performance in order to help them reach their goals.
- Monitored hosts' performance during shifts to ensure compliance with company standards.
- Coached individual hosts on how best to handle difficult customers or challenging situations.
- Encouraged a positive work environment among all members of the hosting team.
- Assisted in training new staff on take-out procedures and customer interactions.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Server
Franklin Park
01.2020 - 03.2020
- Serve food & drinks to patrons of the dining area while following standard operating protocols.
- Provide excellent guest service to residents and fellow employees.
- Promote kitchen specials and menu items.
- Maintain positive rapport with senior citizen residents.
Cook
Jack in the Box
08.2019 - 01.2020
- Learn, prepare, and serve menu items in a fast-paced environment.
- Ensure an exceptional food quality.
- Aid in the smooth function of a multi-operational kitchen.
- Maintain the safety & sanitation of the back of the restaurant.
- Engage in teamwork that created a fluid shift experience.
Host
Lotawata Creek
07.2018 - 07.2019
- Provide a positive, initial impression of a visitor's dining experience.
- Master the layout of the restaurant to effectively & promptly seat guests.
- Routinely preserve the cleanliness of the entrance.
- Consistently communicate the restaurant's status with leadership & team.
Education
High School Diploma -
Belleville East High School
Skills
- Employee training
- Performance monitoring
- Communication skills
- Cross-training
- Reservation management
- Strong leadership
- Multitasking Abilities
- Time management abilities
- Problem-solving abilities
- Service training
References
Available upon request.
Timeline
Host Trainer/Take-Out Server
PF Changs Restaurant
08.2021 - Current
Server
Franklin Park
01.2020 - 03.2020
Cook
Jack in the Box
08.2019 - 01.2020
Host
Lotawata Creek
07.2018 - 07.2019
High School Diploma -
Belleville East High School