Summary
Overview
Work History
Education
Skills
Languages
Certification
MOM's Club of Rancho Cucamonga --President (2013-2014) member(2009-2017)
Girl Scouts of Greater Los Angeles Troop 6824 Leader (2017-2019)/ Member (2012-2019)
References
Timeline
Generic

Beatriz Serrano

Fontana,CA

Summary

Successful Pharmacy Technician bringing 12 plus years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Upland, CA
01.2022 - Current
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Pharmacy biller/Pharmacy Technician

Omincare
Cerritos, CA
03.2003 - 05.2008
  • Reviewed and verified accuracy of patient insurance information and billing documents.
  • Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
  • Researched discrepancies in accounts receivable for accurate reconciliation of balances.
  • Generated monthly reports to document financial status of accounts receivable.
  • Analyzed patient accounts for errors or discrepancies in order to resolve issues quickly.
  • Provided customer service support by responding promptly to inquiries from patients regarding their bills.
  • Ensured that all patient statements were sent out in a timely manner with current balance information included.

Pharmacy Technician

PharMerica
Los Angeles, CA
07.1998 - 03.2003
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Entered prescription information into computer databases.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.

Education

Bachelor of Science - Biology

California State Polytechnic University, Pomona
Pomona, CA
05-2023

Associate of Arts - Mathematics And Science

Chaffey College
Rancho Cucamonga, CA
05-2019

Skills

  • Prescription Interpretation
  • Pharmacy Law Compliance
  • Drug Classification Knowledge
  • Insurance Billing
  • Medication Dispensing
  • Prescription Filling
  • Workflow Optimization
  • Team Collaboration
  • Insurance Verification
  • Stocking shelves
  • Aseptic Techniques
  • Resolving customer issues

Languages

Spanish
Professional

Certification

  • Pharmacy Technican License

MOM's Club of Rancho Cucamonga --President (2013-2014) member(2009-2017)

  • Non-Profit organization in support of stay-at-home mothers who guide and raise children in a social educational environment and community. Organized and led meetings, assisted with calendar educational outings to local businesses. Assisted with obtaining sponsors in free annual community preschool fair. Fair provided educational knowledge of all local schools curriculum, enrolling dates and fees to newly relocated or local area families in need of enrollment.

Girl Scouts of Greater Los Angeles Troop 6824 Leader (2017-2019)/ Member (2012-2019)

  • To lead by example in the girls' scout motto.
  • Encouraging exploration of educational opportunities to every girl. Teaching about the world around them and creating responsible individuals of society who care about themselves and others.
  • Responsible for organization of badge earned meetings, outings and financial accounting for the group.
  • Liaison for continuing opportunity and expansion of new girl scout members.

References

References available upon request.

Timeline

Pharmacy Technician

CVS Pharmacy
01.2022 - Current

Pharmacy biller/Pharmacy Technician

Omincare
03.2003 - 05.2008

Pharmacy Technician

PharMerica
07.1998 - 03.2003

Bachelor of Science - Biology

California State Polytechnic University, Pomona

Associate of Arts - Mathematics And Science

Chaffey College
Beatriz Serrano