Beatriz Valenzuela
Houston
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Team Agent
Hilton Medical Plaza
Houston
07.2023 - 07.2026
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Coordinated with staff to promptly fulfill customer requests received via incoming calls.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Drafted guest invoices and posted charges to individual accounts.
- Maintained files, ran occupancy and revenue reports, and delivered timely updates.
Supervisor
Double Tree Hotel By Hilton
Houston
09.2018 - 07.2023
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Mentored newly hired employees, providing guidance on company programs to ensure effective client service.
- Delegated tasks to staff while establishing clear priorities and objectives to enhance team productivity.
- Resolved guest complaints by offering tailored complimentary services to address individual hardships.
- Responded to guest inquiries promptly to ensure satisfaction. and resolved guest issues or complaints.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Team Member
Kohls Department Store
Houston
09.2017 - 02.2019
- Addressed customer needs, responding to specific requests.
- Maintained workplace cleanliness around equipment, supporting safety and productivity.
- Improved team safety and productivity by removing hazards and keeping areas neat and well-stocked.
- Rotated through a series of different stations based on team needs.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Shared concerns and ideas for improvements during team meetings, fostering open communication.
- Reviewed company updates regularly to stay informed on changes and initiatives. of company and store updates from leadership.
Team Agent
Double Tree Hotel By Hilton
Houston
02.2018 - 09.2018
- Managed high volume of phone calls, ensuring timely routing to appropriate guest or internal department.
- Sourced special products and services to fulfill unique customer needs, enhancing overall guest satisfaction.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Eliminated payment errors by accurately inputting credit and debit card data into system.
Education
High School Diploma -
Cesar E Chavez
Houston, TX05-2006
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Business Development
- Guest Relations
- Customer Needs Assessment
- Payment Handling
- Record Keeping
- Business Development
- Product Knowledge
- Team Building
- Staff Mentorship
- Front Desk Operations
Languages
- Spanish
- English
Timeline
Team Agent
Hilton Medical Plaza
07.2023 - 07.2026
Supervisor
Double Tree Hotel By Hilton
09.2018 - 07.2023
Team Agent
Double Tree Hotel By Hilton
02.2018 - 09.2018
Team Member
Kohls Department Store
09.2017 - 02.2019
High School Diploma -
Cesar E Chavez
Some College (No Degree) -
Houston Community College