Beau Bradford
Dallas,TX
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved customer satisfaction by effectively resolving escalated support issues and collaborating with team members to meet business objectives. Committed to upholding ethical standards and fostering customer trust through strong product and service knowledge.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Customer Service Representative
Saint Bernard
Dallas, TX
01.2015 - Current
- Answered customer questions and met objectives to enhance overall customer service experience.
- Assisted clients with inquiries and resolved issues during the checkout process and after delivery.
- Completed online orders on time, communicated effectively with customers to resolve issues, picked/packed and allocated orders accurately, and reported improvement areas to management.
- Travel within the Dallas, Austin, and Houston areas to deliver items to all of our stores and make sure all orders are filled properly and in a timely manner.
Pool Service Technician
MB Pool Services
Plano, Texas
01.2013 - Current
- Conducted weekly and bi-weekly pool cleanings, ensuring optimal water quality and customer satisfaction.
- Repaired and replaced damaged pool equipment, enhancing functionality and prolonging lifespan.
- Trained customers on effective usage and maintenance of pool equipment, promoting safety and efficiency.
Cashier/Pharmacy Technician
Costco Wholesale
Plano, TX
10.2006 - 07.2012
- Processed high volume of customer transactions daily, ensuring register accuracy at shift end.
- Addressed checkout and insurance issues, effectively resolving customer concerns.
- Assisted pharmacist with order fulfillment and provided customer support in item retrieval and payment processing.
Education
High School Diploma - General Studies
PLANO EAST HIGH SCHOOL
Plano, TX 08.2002 - 06.2006
Skills
- Order fulfillment
- Product knowledge
- Customer Service
- Problem solving
- Clear communication
- Active listening
- Patience and de-escalation
- Attention to detail
- Team collaboration
- Adaptability to change
- Relationship building
- Decision-making
- High-energy attitude
- Punctuality and reliability
- Prioritization
Timeline
Customer Service Representative
Saint Bernard
01.2015 - Current
Pool Service Technician
MB Pool Services
01.2013 - Current
Cashier/Pharmacy Technician
Costco Wholesale
10.2006 - 07.2012
High School Diploma - General Studies
PLANO EAST HIGH SCHOOL
08.2002 - 06.2006