Beau Harshman
Reno,NV
Summary
I want to focus more on my customer service background with a position at Trader Joe's. Enthusiastic Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers and am looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm - Agent Traci Hollander
10.2015 - 10.2023
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Scheduled meetings with prospective clients to discuss available products and services.
Front Desk Receptionist
Joseph Cozza Salon
San Francisco
09.2002 - 10.2015
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers and provided exceptional customer service.
- Resolved customer complaints in a professional manner.
- Assisted in training new receptionists on proper use of the salon software system.
- Organized special events for the salon including promotional activities, product launches or special discounts.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Scheduled appointments using salon software system.
- Managed the front desk area by ensuring that it was always neat and presentable.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
Education
High School Diploma -
Alameda High School
Alameda, CASkills
- Customer Service
- Sales
- Appointment Scheduling
- Financial Transactions
- POS System Operation
- Strong Organization
- Phone Etiquette
- Maintaining cleanliness
- Reservations Coordination
- Account Management
- Operations Management
- Licensed Insurance Agent
Certification
- Property & Casualty Insurance License
- Life & Health Insurance License
References
References available upon request.
Timeline
Insurance Agent
State Farm - Agent Traci Hollander
10.2015 - 10.2023
Front Desk Receptionist
Joseph Cozza Salon
09.2002 - 10.2015
High School Diploma -
Alameda High School
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