Beau Ramos

• Build relationships with customers to encourage repeat business by providing positive first impressions to welcome new, potential customers and keep existing customers.

• Enhanced productivity by fostering a positive work environment collaborating with colleagues and providing support as needed

• Engaged with customers to build rapport and loyalty by managing conflict resolution with dissatisfied customers professionally to improve customer retention rates.

• Fostered collaborative work environment by sharing best practices and sales strategies with colleagues.

• Engaged in friendly interactions with customers by listening to their individual needs and resolve customer complaints with patience and understanding restoring customer confidence by addressing the issue.

• Develop strong rapport with customers by creating positive experience in the business.

• Deliver energetic responses to customers in store and telephone going above and beyond to serve their needs.

• Managing returns, exchanges and refunds in accordance with the company policies by maintaining a calm demeanor, professionally managing issues in a high stress situations.

• Increase customer loyalty with personalized shopping experiences by providing attentive service by resolving customer complaints in a professional manner and understanding restoring customer confidence in the business.