Becca Debenham
Winter Garden,FL
Summary
Dynamic hospitality professional with extensive experience at Walt Disney World Resort, excelling in customer relationship management and cash handling. Proven ability to enhance guest experiences through exceptional service and menu knowledge, consistently achieving high satisfaction levels. Skilled in point-of-sale systems, ensuring order accuracy and operational efficiency.
Overview
10
10
years of professional experience
Work History
Server
Splitsville
Orlando, Florida
03.2022 - Current
- Delivered exceptional customer service, contributing to memorable guest dining experiences.
- Streamlined food and beverage order management using point-of-sale systems, ensuring timely service.
- Trained new servers on menu items and service protocols, fostering team competency and consistency.
- Maintained cleanliness and organization of dining areas and service stations.
Server
Beef O'Brady's
Clermont, USA
03.2021 - Current
- Provide excellent service to customers.
- Seated guests strategically based on party size to optimize table turnover.
- Delivered food to tables promptly.
- Cleared tables promptly to maintain a clean dining environment.
Lead Hostess
Maria and Enzo's at Disney Springs
Walt Disney World Resort, USA
10.2020 - 05.2021
- Greeted and seated guests, ensuring positive first impressions and efficient table turnover.
- Operated seating tablet to coordinate guest flow and optimize dining space utilization.
- Walt Disney World Resort
Bartender/Server
Mickey Finn's Irish Pub
Clermont, USA
05.2020 - 10.2020
- Served guests at their tables.
- Crafted drinks and engaged with customers to enhance their experience.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area.
Hostess and General Teller
The Edison at Disney Springs
Orlando, USA
01.2019 - 03.2020
- Greet and serve guests, ensure customer satisfaction, organize restaurant flow.
- Transitioned from hostess to general teller, overseeing Disney payment processing, ensuring accuracy in payments and employee tips, and managing cash drawers and safe operations.
- Work hand-in-hand with managers to ensure all payments were processed correctly.
- Collect all cash at the end of the night and set bartender drawers.
- Maintain a $15,000 safe.
- Count safe monies morning and night to make sure the correct amount was always there.
- Dropped cash deposits nightly to ensure secure handling of funds.
- Walt Disney World Resort
Cast Member
Toy Story Land at Hollywood Studios
Orlando, USA
06.2018 - 08.2019
- Greeted guests to create magical moments, ensuring satisfaction and safety while operating motion control ride.
- Assisted with daily operations at Walt Disney World Resort, contributing to seamless guest experiences.
- Joined the opening team for Toy Story Land.
Cast Member, Housekeeping
Disney's Grand Floridian Hotel
Orlando, USA
08.2017 - 06.2018
- Cleaned and maintained fourteen guest rooms daily to ensure high standards of cleanliness.
- Maintained high cleanliness standards in guest rooms at Walt Disney World Resort.
- Walt Disney World Resort
Cast Member, Attractions
Epcot Center
Orlando, USA
08.2016 - 07.2017
- Greeting guests to create magical moments and foster positive experiences.
- Ensured guest satisfaction, safety, and recovery throughout Epcot Center, enhancing overall guest experience.
- Operating motion control of the ride.
- Providing crowd management at specialty shows.
- Supported operations at Walt Disney World Resort
Education
Degree - in progress
Valencia
High School Diploma -
Spring Creek High School
Spring Creek, NevadaStudy Abroad Program
Utah Valley University
Orem, UtahSkills
- Order accuracy
- Menu knowledge
- Food safety practices
- Point-of-sale systems
- Cash handling
- Customer relationship management
Other
- Dance, All-star Cheer, and High School Cheer.
- I have danced and cheered throughout my life. I spent three years as an all-star competitive cheerleader and four years as a high school cheerleader.
- Study Abroad in Guatemala: Taught English in a community school for underprivileged students. Assisted people in farming projects in an ancient Mayan village.
Timeline
Server
Splitsville
03.2022 - Current
Server
Beef O'Brady's
03.2021 - Current
Lead Hostess
Maria and Enzo's at Disney Springs
10.2020 - 05.2021
Bartender/Server
Mickey Finn's Irish Pub
05.2020 - 10.2020
Hostess and General Teller
The Edison at Disney Springs
01.2019 - 03.2020
Cast Member
Toy Story Land at Hollywood Studios
06.2018 - 08.2019
Cast Member, Housekeeping
Disney's Grand Floridian Hotel
08.2017 - 06.2018
Cast Member, Attractions
Epcot Center
08.2016 - 07.2017
Degree - in progress
Valencia
High School Diploma -
Spring Creek High School
Study Abroad Program
Utah Valley University