Becca Hilgeman

• Opened and closed studio as needed
• Greeted clients with a friendly attitude and helped them check-in for their classes
• Answered client questions and grievances
• Assisted in acclimating clients at their Engage class
• Stayed up to date with class pack deals and helped clients choose class packs based on their personal goals and limitations
• Tracked and updated class milestones and prepared appropriate gifts
• Completed tasks thoroughly and efficiently
• Answered phones, emails and messages
• Assisted instructors as needed before, during and after class
• Maintained studio cleanliness
• Kept retail stocked and helped clients in retail sales
• Communicated with teammates to ensure a quality experience for clients and prospects

**refer to aforementioned job duties under Sales Associate Pure Barre Wake Forest

• Phone reception
• Communicated with veterinary staff to triage medical emergencies
• Checked patients in, prepared medical charts and patient records for veterinary staff
• Stayed calm under a high-paced environment
• Maintained cleanliness of lobby and exam rooms
• Handled money transactions, payments and insurance when applicable
• Patient referrals to specialists
• Faxed medical prescriptions to appropriate pharmacies
• Open and closed office
• Maintained retail inventory and stocked shelves as needed
• Worked well with a large team to ensure patients had a high-quality experience