Becca Lantz

• Remained calm and poised when dealing with difficult customers (50 plus customers or more) or during busy shifts
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

• Created and maintained files with all current transactions from agents that were updated in
  real time
• Sent weekly (or daily) emails to agents with important next steps/missing info
  highlighted
• Helped develop and execute cutting edge marketing techniques to find properties, as well as, connect
  with other agents and industry partners

• Communicated with customer's to confirm information and input application information into Cadence
• Assisted in coordinating Loan Officer's calendar by setting multiple appointments daily with borrowers who have signed their contract
• Assisted with obtaining signed contracts and insured accuracy of variety of documents

• Expertise in Closing services and processing agent’s income for seven offices (1-30 Closings daily)
• Performed general office duties such as ordering supplies, processing A/P Invoices, maintained management systems, and performed basic bookkeeping work
• Responsible for office initiative work, worked with vendors/property management and other office type duties

• Professionally communicated with customers and provide quick, efficient service
• Assisted with training team members
• Demonstrated value of teamwork by genuinely cooperating and assisting fellow associates

• Handled administrative duties for Event Managers
• Assisted with on-site event execution as necessary
• Managed approximately 30 calls daily to provide information about services, store hours & polices

• Committed to being best at caring for customers
• Created community and maintained focus on teamwork
• Maintained sufficient knowledge of wine characteristics