Beck Radcliff
Magnolia
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Applebee's Grill + Bar. Proven ability to enhance guest engagement and satisfaction through personalized service and effective teamwork. Experienced in cash handling and suggestive selling, contributing to a positive dining experience and operational success.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Grill + Bar
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Team Leader
Chick-fil-A
12.2021 - 11.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Sterling High School
Somerdale, NJ06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- Sales techniques
- Suggestive selling
Timeline
Server
Applebee's Grill + Bar
01.2024 - Current
Team Leader
Chick-fil-A
12.2021 - 11.2023
High School Diploma -
Sterling High School
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