Beckham Kantukule
Derby,KS
Summary
Adept at e-commerce strategy and team building, I significantly enhanced customer satisfaction at Walmart by leveraging data analytics for personalized shopping experiences. My proactive approach in inventory management and problem-solving aptitude led to notable improvements in order fulfillment accuracy and customer service excellence.
Developed skills in fast-paced digital retail environment, specializing in customer engagement and digital tools. Seeking to transition into new field where these skills can be applied effectively. Equipped to bring customer-centric approach and technological proficiency to new opportunities.
Overview
1
1
year of professional experience
Work History
Digital Shopper
Walmart
02.2024 - 10.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
Education
Sports Management
Butler Community College
El Dorado, KSSkills
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Online merchandising
- Physical Strength
- Personal Care
- Team building
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
Timeline
Digital Shopper
Walmart
02.2024 - 10.2024
Sports Management
Butler Community College
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