Becky Clarke
Rocky Ridge,Maryland
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Manager
Frederick County Parks And Recreation
Frederick, MD
11.2013 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Developed standard operating procedures for all administrative employees.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Coordinated special projects and managed schedules.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity to complete employee evaluations.
Program Registrar
Frederick County Government
Frederick, MD
04.2007 - 11.2013
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Processed registrations with attention to compliance with operational policies and procedures.
- Trained junior staff on office procedures and regulatory requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Greeted every guest with personable approach and provided knowledgeable service.
Licensed Veterinary Technician
Emmitsburg Veterinary Hospital
Emmitsburg, Maryland
06.1984 - 04.2007
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Handled hospital inventory and tracking.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Aided veterinary surgeon with surgeries and procedures for domestic and exotic species with complex requirements.
- Advised farm owners on sanitary measures, feeding and general care to promote health of animals.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Developed education initiatives to educate animal owners on Pet Health.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Assisted senior staff with blood analyses and physical assessments.
- Supported clinic operations and coordinated staff schedules.
- Educated clients on animal health, preventive care and procedures.
- Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
- Trained other LVTs in operations and procedures.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Triaged incoming patients to determine treatment needs and urgency of care.
Education
Associate of Science - Veterinary Technology
Garrett College
Mchenry, MD06.1982
High School Diploma -
Catoctin High School
Thurmont, MD06.1982
Skills
- Schedule Coordination
- Performance Management
- Motivational Leadership
- Handling Customer Complaints
- Decision Making
- Coaching and Mentoring
- Microsoft Office Suite
- Report Preparation and Analysis
- Team Management and Supervision
- Recruitment and Hiring
- Honesty and Integrity
- Office Equipment Management
- Administration and Operations
- Contracts and Vendor Agreements
- Remote Work Coordination
- Verbal and Written Communication
- Database Maintenance
- Adaptable and Resilient
- Customer Service Management
- Employee Motivation and Discipline
- Goal Setting
- Microsoft Office
- Methodical and Organized
- Friendly and Relatable
- Mail and Package Distribution
- Meeting Coordination and Support
- Delegation and Work Assignment
- Documentation and Recordkeeping
Certification
- Licensed Veterinary Technician
Timeline
Office Manager
Frederick County Parks And Recreation
11.2013 - Current
Program Registrar
Frederick County Government
04.2007 - 11.2013
Licensed Veterinary Technician
Emmitsburg Veterinary Hospital
06.1984 - 04.2007
Associate of Science - Veterinary Technology
Garrett College
High School Diploma -
Catoctin High School