Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Becky Donatien

Apopka

Overview

14
14
years of professional experience

Work History

Dispatcher

Alorica
03.2025 - Current
  • Coordinated daily dispatch operations, ensuring timely delivery of services and effective communication with team members.
  • Optimized routing processes to enhance efficiency and reduce operational delays during peak periods.
  • Monitored real-time service requests, prioritizing urgent issues to maintain high customer satisfaction levels.
  • Trained and mentored new dispatch staff, fostering a collaborative environment for knowledge sharing and skill development.

Customer Service Representative

Teletech Customer Care Management
Orlando, Florida
07.2023 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Verified patient information to ensure accuracy of prescriptions filled.

Shift Lead Supervisor

Walgreens Boots Alliance
Apopka , Florida
06.2012 - 07.2023
  • Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
  • Ensured all daily operations were in compliance with safety standards and regulations.
  • Assigned tasks to employees based on their abilities, skill levels, and experience.
  • Conducted performance reviews for shift staff and provided feedback for improvement.
  • Performed disciplinary actions when necessary, following company guidelines.
  • Monitored quality of product output to ensure it met customer specifications.
  • Trained new hires on job duties, safety protocols, and company policies and procedures.
  • Supervised, trained and guided team by coaching on daily activities.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Education

High School Diploma -

Woodland High
Woodland TX
05.2004

Skills

  • Paperwork Processing
  • Call Management
  • Inbound and Outbound Calling
  • Customer Service
  • Retail Marketing
  • Call Center Operations
  • Stock management

Languages

Haitian Creole
Professional

Education and Training

other

Timeline

Dispatcher

Alorica
03.2025 - Current

Customer Service Representative

Teletech Customer Care Management
07.2023 - 03.2024

Shift Lead Supervisor

Walgreens Boots Alliance
06.2012 - 07.2023

High School Diploma -

Woodland High
Becky Donatien