Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky Elmendorf

Chester,MD

Summary

Adept at transforming client visions into stunning realities at Swan Cove Spa and Salon, I excel in creative coloring and delivering unparalleled customer service. My journey as a self-employed salon owner/operator honed my skills in schedule management and client retention, achieving a loyal clientele base through meticulous attention to detail and continuous education in hair trends.

Overview

34
34
years of professional experience

Work History

Hairstylist

Swan Cove Spa and Salon
08.2022 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Independent Hairstylist

Self Employed
05.2014 - 08.2022
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Sales Representative

Itely Hair Fashion/Delmarva Salon Supply
10.2012 - 05.2014
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Planned educational events utilizing company educators and platform artists.

Hairstylist /Salon Owner/Operator

Self Employed
02.2009 - 03.2012
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Answered phone calls and emails to schedule client appointments.
  • Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
  • Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
  • Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
  • Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained staff records and work schedules.
  • Organized employee shifts and took peak times and seasonality into consideration.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Hairstylist

Swan Cove Spa and Salon
02.2006 - 01.2009

Hairstylist Booth Renter

Perfect Touch Hair Design
01.2004 - 03.2006

Hairstylist/Salon Owner/Operator

Whispering Wave Hair Design
02.1995 - 12.2003

Hairstylist

Snappy’s Hair Design
03.1992 - 02.1995

Hairstylist

Leslie Shannon Hair Design
12.1990 - 02.1991

Education

Manufacturer Education

High School Diploma -

Caroline County Vocational Center
Ridgely, MD
06.1990

Skills

  • Quick Learner
  • Client consultation
  • Appointment Scheduling
  • Hair styling techniques
  • Customer Consultation
  • Detail-orientated
  • Schedule Management
  • [State] Licensed Cosmetologist
  • Men and women haircuts
  • Outstanding client retention
  • Continuing education
  • Sanitation Practices
  • Color Corrections
  • Creative coloring
  • Foiling expertise
  • Curly hair specialist
  • Eyebrow styling
  • Eyebrow Shaping
  • Texture services
  • Supply Ordering and Management
  • Payment Processing

Timeline

Hairstylist

Swan Cove Spa and Salon
08.2022 - Current

Independent Hairstylist

Self Employed
05.2014 - 08.2022

Sales Representative

Itely Hair Fashion/Delmarva Salon Supply
10.2012 - 05.2014

Hairstylist /Salon Owner/Operator

Self Employed
02.2009 - 03.2012

Hairstylist

Swan Cove Spa and Salon
02.2006 - 01.2009

Hairstylist Booth Renter

Perfect Touch Hair Design
01.2004 - 03.2006

Hairstylist/Salon Owner/Operator

Whispering Wave Hair Design
02.1995 - 12.2003

Hairstylist

Snappy’s Hair Design
03.1992 - 02.1995

Hairstylist

Leslie Shannon Hair Design
12.1990 - 02.1991

Manufacturer Education

High School Diploma -

Caroline County Vocational Center

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Becky Elmendorf