Becky Elmendorf
Chester,MD
Summary
Adept at transforming client visions into stunning realities at Swan Cove Spa and Salon, I excel in creative coloring and delivering unparalleled customer service. My journey as a self-employed salon owner/operator honed my skills in schedule management and client retention, achieving a loyal clientele base through meticulous attention to detail and continuous education in hair trends.
Overview
34
34
years of professional experience
Work History
Hairstylist
Swan Cove Spa and Salon
Chester, MD
08.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Independent Hairstylist
Self Employed
Denton,MD
05.2014 - 08.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Sales Representative
Itely Hair Fashion/Delmarva Salon Supply
Baden, PA
10.2012 - 05.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Planned educational events utilizing company educators and platform artists.
Hairstylist /Salon Owner/Operator
Self Employed
Chester,MD
02.2009 - 03.2012
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Answered phone calls and emails to schedule client appointments.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Organized employee shifts and took peak times and seasonality into consideration.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Hairstylist
Swan Cove Spa and Salon
Stevensville, MD
02.2006 - 01.2009
Hairstylist Booth Renter
Perfect Touch Hair Design
Denton, MD
01.2004 - 03.2006
Hairstylist/Salon Owner/Operator
Whispering Wave Hair Design
Marydel, MD
02.1995 - 12.2003
Hairstylist
Snappy’s Hair Design
Greensboro, MD
03.1992 - 02.1995
Hairstylist
Leslie Shannon Hair Design
Denton, MD
12.1990 - 02.1991
Education
Manufacturer Education
High School Diploma -
Caroline County Vocational Center
Ridgely, MD06.1990
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Customer Consultation
- Detail-orientated
- Schedule Management
- [State] Licensed Cosmetologist
- Men and women haircuts
- Outstanding client retention
- Continuing education
- Sanitation Practices
- Color Corrections
- Creative coloring
- Foiling expertise
- Curly hair specialist
- Eyebrow styling
- Eyebrow Shaping
- Texture services
- Supply Ordering and Management
- Payment Processing
Timeline
Hairstylist
Swan Cove Spa and Salon
08.2022 - Current
Independent Hairstylist
Self Employed
05.2014 - 08.2022
Sales Representative
Itely Hair Fashion/Delmarva Salon Supply
10.2012 - 05.2014
Hairstylist /Salon Owner/Operator
Self Employed
02.2009 - 03.2012
Hairstylist
Swan Cove Spa and Salon
02.2006 - 01.2009
Hairstylist Booth Renter
Perfect Touch Hair Design
01.2004 - 03.2006
Hairstylist/Salon Owner/Operator
Whispering Wave Hair Design
02.1995 - 12.2003
Hairstylist
Snappy’s Hair Design
03.1992 - 02.1995
Hairstylist
Leslie Shannon Hair Design
12.1990 - 02.1991
Manufacturer Education
High School Diploma -
Caroline County Vocational Center