Becky Elmendorf
Chester,MD
Summary
Adept at transforming client visions into stunning realities at Swan Cove Spa and Salon, I excel in creative coloring and delivering unparalleled customer service. My journey as a self-employed salon owner/operator honed my skills in schedule management and client retention, achieving a loyal clientele base through meticulous attention to detail and continuous education in hair trends.
Overview
34
34
years of professional experience
Work History
Hairstylist
Swan Cove Spa and Salon
2022.08 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Independent Hairstylist
Self Employed
2014.05 - 2022.08
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Sales Representative
Itely Hair Fashion/Delmarva Salon Supply
2012.10 - 2014.05
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Planned educational events utilizing company educators and platform artists.
Hairstylist /Salon Owner/Operator
Self Employed
2009.02 - 2012.03
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Answered phone calls and emails to schedule client appointments.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Organized employee shifts and took peak times and seasonality into consideration.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Hairstylist
Swan Cove Spa and Salon
2006.02 - 2009.01
Hairstylist Booth Renter
Perfect Touch Hair Design
2004.01 - 2006.03
Hairstylist/Salon Owner/Operator
Whispering Wave Hair Design
1995.02 - 2003.12
Hairstylist
Snappy’s Hair Design
1992.03 - 1995.02
Hairstylist
Leslie Shannon Hair Design
1990.12 - 1991.02
Education
Manufacturer Education
High School Diploma -
Caroline County Vocational Center
Ridgely, MD06.1990
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Customer Consultation
- Detail-orientated
- Schedule Management
- [State] Licensed Cosmetologist
- Men and women haircuts
- Outstanding client retention
- Continuing education
- Sanitation Practices
- Color Corrections
- Creative coloring
- Foiling expertise
- Curly hair specialist
- Eyebrow styling
- Eyebrow Shaping
- Texture services
- Supply Ordering and Management
- Payment Processing
Timeline
Hairstylist
Swan Cove Spa and Salon
2022.08 - Current
Independent Hairstylist
Self Employed
2014.05 - 2022.08
Sales Representative
Itely Hair Fashion/Delmarva Salon Supply
2012.10 - 2014.05
Hairstylist /Salon Owner/Operator
Self Employed
2009.02 - 2012.03
Hairstylist
Swan Cove Spa and Salon
2006.02 - 2009.01
Hairstylist Booth Renter
Perfect Touch Hair Design
2004.01 - 2006.03
Hairstylist/Salon Owner/Operator
Whispering Wave Hair Design
1995.02 - 2003.12
Hairstylist
Snappy’s Hair Design
1992.03 - 1995.02
Hairstylist
Leslie Shannon Hair Design
1990.12 - 1991.02
Manufacturer Education
High School Diploma -
Caroline County Vocational Center