- Running
- Hiking
- Kayaking
- Camping
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I participate in low-impact exercises to strengthen core muscles
- Music
- Creative Writing
- Avid Reader
- Geocaching
Becky Grant
Peoria,IL
Summary
Personable Master Certified Technology Specialist with a proven track record at Lexus Of Peoria and beyond, excelling in technical support and relationship building. With 13 years' enhanced success employing technological expertise to assist businesses in order to provide high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions for each guest. Committed to mentoring both staff and guests to fulfill each need as they arise through effective problem solving and meticulous practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Master Certified Technology Specialist
Lexus Of Peoria
02.2023 - 09.2025
- Collaborated with cross-functional teams to identify technology needs and recommend appropriate solutions.
- Implemented best practices for data management, enhancing accuracy and security of information systems.
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Improved customer satisfaction by providing timely and effective technology support.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Developed comprehensive training materials to educate employees on new technology tools and applications.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Greeted patrons warmly and offered to assist with issues or needs.
- Provided technical support for dealership staff, enhancing operational efficiency and issue resolution.
- Trained team members on new systems and tools, improving user competence and confidence.
Master Certified Technology Specialist
Lexus Of Englewood
01.2018 - 01.2023
- Collaborated with cross-functional teams to identify technology needs and recommend appropriate solutions.
- Implemented best practices for data management, enhancing accuracy and security of information systems.
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Improved customer satisfaction by providing timely and effective technology support.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Developed comprehensive training materials to educate employees on new technology tools and applications.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Greeted patrons warmly and offered to assist with issues or needs.
- Provided technical support for dealership staff, enhancing operational efficiency and issue resolution.
- Trained team members on new systems and tools, improving user competence and confidence.
Master Certified Technology Specialist
Lexus Of Peoria
06.2012 - 01.2018
- Collaborated with cross-functional teams to identify technology needs and recommend appropriate solutions.
- Implemented best practices for data management, enhancing accuracy and security of information systems.
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Improved customer satisfaction by providing timely and effective technology support.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Developed comprehensive training materials to educate employees on new technology tools and applications.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Greeted patrons warmly and offered to assist with issues or needs.
- Provided technical support for dealership staff, enhancing operational efficiency and issue resolution.
- Trained team members on new systems and tools, improving user competence and confidence.
Education
Bachelor - Business Administration
Robert Morris University
Peoria, IL06-2011
Associate of Applied Business - Business
Spoon River College
Canton, IL05-2007
Skills
- Logging support tickets
- Technical support
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Relationship building
Certification
- [Area of certification] Training - [Timeframe]
Interests
Timeline
Master Certified Technology Specialist
Lexus Of Peoria
02.2023 - 09.2025
Master Certified Technology Specialist
Lexus Of Englewood
01.2018 - 01.2023
Master Certified Technology Specialist
Lexus Of Peoria
06.2012 - 01.2018
Bachelor - Business Administration
Robert Morris University
Associate of Applied Business - Business
Spoon River College
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