Becky Koch
Albany,MO
Summary
Dedicated professional with strong skills in insurance verification and effective communication. Known for attention to detail and maintaining confidentiality, contributing to a seamless patient experience and operational efficiency. I always have positive attitude and a welcoming smile to everyone that passes through.
Overview
5
5
years of professional experience
Work History
Access Representative
Mosaic Life Care Hospital
Albany, MO
01.2022 - Current
- Handle sensitive patient information while maintaining confidentiality and compliance standards
- Processed insurance verifications and updated patient records in electronic systems to ensure accuracy and compliance
- Obtained necessary signatures, processed payments, and addressed patient inquiries to enhance customer satisfaction
- Welcomed customers, fostering a friendly atmosphere to enhance patient experience and comfort
- Answer questions and provide assistance in a professional manner
- Answer telephone calls, transfer calls to other departments and take messages
- Create the specialty calendar that appears in the shopper every month
Education
High School Diploma -
Albany High School
Albany Missouri 05-2004
Skills
- Insurance verification
- Electronic health records
- Payment processing
- Patient registration
- Documentation accuracy
- Appointment scheduling
- Compliance standards
- HIPAA compliance
- Effective communication
- Problem solving
- Time management
- Patient interaction
Timeline
Access Representative
Mosaic Life Care Hospital
01.2022 - Current
High School Diploma -
Albany High School