Genesis Munoz
Vallejo,CA
Summary
Detail-oriented administrative professional experienced in diverse settings. Expertise in organizational skills and in providing the best customer-driven experience every time. Committed to expanding my knowledge and challenging myself to learning something new at every given chance.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
ACCESS REPRESENTATIVE
Providence Queen of the Valley
03.2026 - Current
- Greeting patients with enthusiasm and professionalism to ensure their initial encounter with the hospital is positive.
- Ensured accuracy of all information in EHR system for billing purposes.
- Looking up patients in EHR system when needed to better guide on appointment site.
- Handled incoming phone calls while maintaining professionalism and addressing patient needs.
- Handling sensitive patient information carefully and professionally.
- Supported workflow continuity by stepping in to handle tasks during busy periods.
ACCESS REPRESENTATIVE
Communicare Ole
06.2025 - 02.2026
- Greeting every patient with enthusiasm and professionalism to ensure their initial encounter with the clinic is positive.
- Ensured accuracy of information in EHR system to prevent billing errors.
- Maintained accurate charting by updating new patient information.
- Facilitated the completion of new patient forms to streamline the intake process.
- Coordinated scheduling and rescheduling of providers' appointments to maximize utilization of available slots.
- Fostered strong relationships with providers, MAs, and patients to enhance outcomes for patient visits.
- Creating good relationships with providers, MAs and patients to ensure the best outcome on every patient’s visit.
CALL CENTER REPRESENTATIVE
Communicare Ole
03.2024 - 06.2025
- Answering phone calls to redirect to the correct line when needed.
- Running eligibility for insurance for patients on every call.
- Scheduling and rescheduling appointments after thorough screening to ensure proper protocols were being followed.
- Managing information entry into the EHR and communicating with other medical facilities through the EHR system.
- Facilitated the creation of new patient accounts to ensure no duplicates or errors occurred. accurately to ensure there are no duplicates or errors.
- Creating new patient accounts accurately to ensure there are no duplicates or errors.
- Built relationships with medical staff and departments to facilitate optimal patient care and treatment.
BILLING CLERK
Eye Care Center of Napa Valley
08.2021 - 05.2022
- Managed account balances to identify and address outstanding debts.
- Managing account balances to discover outstanding debts.
- Receiving payments through online payments and check for credibility.
- Sent payment reminders via mail and phone to enhance collection efforts.
- Updated accounting records with new payment methods, balances, and customer information to ensure accuracy.
- Answering questions and concerns regarding bills.
INVENTORY CLERK
Wineshipping, LLC
03.2017 - 12.2018
- Responded to customer emails regarding wine orders, ensuring timely and accurate information.
- Facilitated communication between office and warehouse staff to streamline inventory processes.
- Scheduling and updating drivers’ routes as needed.
- Coordinated drivers’ routes and updates.
- Served as primary liaison for wineries and warehouse, enhancing collaboration.
Education
HIGH SCHOOL DIPLOMA - Health Administration
JESSE M. BETHEL
Vallejo, CA06-2016
ASSOCIATE DEGREE - HEALTH INFORMATION MANAGEMENT AND SUPPORT SERVICES
BRYAN UNIVERSITY
Tempe, AZ05-2025
BACHELOR OF SCIENCE - LEGAL STUDIES
BRYAN UNIVERSITY
Tempe, AZ02-2028
Skills
- Team collaborationledge (eCW and EPIC)
- Insurance verification
- Medical terminology
- Patient check-in
- Appointment scheduling
- Data entry proficiency
- HIPAA compliance
- Healthcare systems
- Customer service
- Complaint handler
- Customer service
- Bilingual (English/ Spanish)
- Customer service oriented
- Follow-up skills
Certification
BLS
10/14/2025- 10/14/2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ACCESS REPRESENTATIVE
Providence Queen of the Valley
03.2026 - Current
ACCESS REPRESENTATIVE
Communicare Ole
06.2025 - 02.2026
CALL CENTER REPRESENTATIVE
Communicare Ole
03.2024 - 06.2025
BILLING CLERK
Eye Care Center of Napa Valley
08.2021 - 05.2022
INVENTORY CLERK
Wineshipping, LLC
03.2017 - 12.2018
HIGH SCHOOL DIPLOMA - Health Administration
JESSE M. BETHEL
ASSOCIATE DEGREE - HEALTH INFORMATION MANAGEMENT AND SUPPORT SERVICES
BRYAN UNIVERSITY
BACHELOR OF SCIENCE - LEGAL STUDIES
BRYAN UNIVERSITY