Desired Job Title
CashierER Admitting ClerkAssistant ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Twin Falls, ID, USTwin Falls, ID
Open to relocation: Yes
Open To Work
Becky Mercado
Twin Falls,ID
Work Preference
Summary
Dedicated cashier with expertise in cash handling and customer service. Recognized for maintaining accuracy in transactions and building strong customer relationships to enhance satisfaction and encourage repeat business.
Overview
23
23
years of professional experience
Work History
Cashier
Walmart
Twin Falls, ID
03.2017 - 04.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balance throughout shifts.
- Ensured compliance with store policies and safety regulations during operations.
- Participated in training new cashiers on operational procedures and system usage.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
ER Admitting Clerk
St. Benedict's Health Center
Jerome, ID
09.1999 - 03.2016
- Processed patient admissions efficiently, ensuring accurate data entry into electronic health record systems.
- Coordinated with medical staff to verify insurance information and resolve discrepancies promptly.
- Managed patient flow by triaging cases based on urgency and required services effectively.
- Assisted in training new clerks on hospital protocols and electronic registration systems to enhance team performance.
- Monitored compliance with privacy regulations while handling sensitive patient information diligently.
- Developed training materials for staff to ensure adherence to updated admission policies and procedures consistently.
- Provided exceptional customer service, addressing any concerns or questions from patients and family members during the admission process.
- Actively participated in staff meetings and training sessions to continually enhance knowledge and skills related to ER admissions.
- Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
- Reduced waiting times for patients by quickly and accurately obtaining necessary personal, financial, and insurance information upon arrival.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Assisted with patient discharge processes, ensuring clear communication of follow-up care instructions and scheduling of necessary appointments.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Contributed to a positive team environment by providing support to fellow admitting clerks when needed, fostering strong working relationships.
- Consistently achieved departmental performance metrics for speed and accuracy of registrations.
- Ensured accurate billing information by diligently verifying insurance eligibility and coverage details for each patient.
- Enhanced patient satisfaction with effective communication and empathetic demeanor during the admissions process.
- Streamlined patient registration process by implementing efficient data entry techniques and utilizing electronic health record systems.
- Collaborated with medical staff to coordinate bed assignments and expedite patient transfers within the emergency department.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Assistant Manager
Maverik Adventure's First Stop
Wendell, ID
08.1999 - 10.2007
- Collaborated with management to develop promotional strategies enhancing customer engagement.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Trained and mentored staff on policies, procedures, and best practices for efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented staff training programs to elevate service standards and knowledge.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
Dairy Farm Hand
L-M Dairy
Jerome, ID
10.1995 - 02.1999
- Operated milking machines and ensured equipment cleanliness and functionality.
- Monitored cow health, reporting any issues to management for timely intervention.
- Assisted in feeding and caring for dairy herd, maintaining optimal nutrition levels.
- Implemented efficient milking routines, reducing downtime and improving workflow.
- Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
- Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
- Aided in calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
- Assisted in increasing overall herd health through preventative care measures, such as vaccinations and deworming treatments.
- Maintained a high standard of animal welfare by closely monitoring living conditions and promptly addressing any issues that arose.
- Assisted with regular record-keeping tasks, tracking livestock data for informed decision-making on herd management practices.
- Coordinated with veterinarians to schedule routine check-ups and address any emerging health concerns within the herd promptly.
- Strengthened relationships with external stakeholders like suppliers or buyers through professional communication skills.
- Rotated animals between grazing areas to provide enough access to food.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Oversaw feeding, watering and health monitoring of calves stock, prioritizing health and wellness.
Education
High School Diploma -
Jerome High School
Jerome, ID05-1989
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
- Professionalism and courtesy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Walmart
03.2017 - 04.2018
ER Admitting Clerk
St. Benedict's Health Center
09.1999 - 03.2016
Assistant Manager
Maverik Adventure's First Stop
08.1999 - 10.2007
Dairy Farm Hand
L-M Dairy
10.1995 - 02.1999
High School Diploma -
Jerome High School