Becky Perkins
Alachua,FL
Summary
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Realtor
Keller Williams Gainesville Realty Partner
08.2023 - 07.2025
- Providing clients with information on prices, mortgages, market conditions, and other relevant topics
- Scheduling property showings and accompanying clients to the property site
- Negotiating offers on behalf of the buyer & Seller
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Drafting and reviewing real estate contracts
Customer Service Professional
Prudential
07.2022 - 07.2023
- Handled incoming and outbound customer calls, emails, and faxes, ensuring efficient processing of insurance claims.
- Processed short-term and long-term disability claims, including ROPs and insurance verifications.
- Delivered high-quality support and resolutions to client concerns while collaborating across teams.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receptionist/Proctor
Rasmussen College
09.2018 - 05.2023
- Managed front-desk operations including greeting visitors, answering calls, and directing inquiries, Admissions.
- Maintained testing center security and supervised student assessments.
- Handled scheduling, database management, filing, and routine clerical duties, Pre-registration
Education
Associate of Science - Health Science
Rasmussen College
Skills
- Customer Service
- Communication
- Claims Processing
- HIPAA Compliance
- Medical Terminology
- Epic
- Time Management
- Scheduling
- Data Entry
- Typing
- Critical Thinking
- Problem solving
- Office Administration
- Computer Literacy
- Call Center
- Documentation
- Clerical support
- Customer service
- Conflict resolution
Timeline
Realtor
Keller Williams Gainesville Realty Partner
08.2023 - 07.2025
Customer Service Professional
Prudential
07.2022 - 07.2023
Receptionist/Proctor
Rasmussen College
09.2018 - 05.2023
Associate of Science - Health Science
Rasmussen College
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