Becky Starr
Quaker City
Summary
Experienced in managing office operations with a focus on developing and implementing office policies and procedures that enhanced organizational efficiency. Provided training to new hires, ensuring compliance with operational standards and supported effective communication among staff. Demonstrated strong customer service skills by resolving inquiries and maintaining positive client relationships.
Overview
31
31
years of professional experience
Work History
Office Manager
Wakefield Dental
Cambridge
09.2011 - 05.2025
- Processed payroll accurately ensuring all employees were paid on time.
- Coordinated and prepared report agendas for meetings.
- Answered phone calls and responded to emails.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Provided training to new hires on office policies and procedures.
- Developed effective communication strategies between staff within the organization.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and maintained equipment.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided administrative support to management team including preparing reports and presentations.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted in recruiting, onboarding and training new employees.
- Ensured compliance with applicable laws regarding employment practices.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Reviewed files and records to obtain information and respond to requests.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed and hired prospective employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Front Desk Manager
DuBois Dental
Cambridge
06.2004 - 08.2011
- Assisted with training new staff members on front desk procedures and policies.
- Answering calls, making appointments,
- and responding to emails.
- Processing insurance claims.
- Prepaired daily and monthly closing reports.
- Submission of prior authorization.
- Oral presentation of treatment plans.
- Established and maintained a recall system.
- Produced account aging reports.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude.
Dental Front Office Coordinator
Fanti Dental
Cambridge
06.1997 - 03.2004
- Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations.
- Performed data entry duties accurately and efficiently.
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
Director of First Impressions
Marietta Coal Company
St. Clairsville
04.1994 - 06.1997
- Assisted with special projects as needed by upper management.
- Greeted guests and visitors upon arrival.
- Scheduled meetings and appointments for staff members.
- Maintained purchase orders.
- Obtained and processed payments from clients for products and services.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Performed data entry and other administrative tasks to support departments.
Education
Associate of Applied Science - Business Administration And Management
Zane State College
05-1994
Skills
- Payroll administration
- Budget management
- Report preparation
- Office policy development
- Customer service
- Team leadership
- Employee training
- Financial analysis
- Office organization
Timeline
Office Manager
Wakefield Dental
09.2011 - 05.2025
Front Desk Manager
DuBois Dental
06.2004 - 08.2011
Dental Front Office Coordinator
Fanti Dental
06.1997 - 03.2004
Director of First Impressions
Marietta Coal Company
04.1994 - 06.1997
Associate of Applied Science - Business Administration And Management
Zane State College