Bekah Hillenburg
Butlerville ,Indiana
Summary
Adept at enhancing customer satisfaction and sales, my tenure at Centra Credit Union showcased my problem-solving skills and sales expertise. I excelled in resolving complaints, boosting customer confidence, and promoting products, significantly contributing to the company's reputation for exceptional service. My skill set includes effective customer relations and a proven track record in performance improvement.
Overview
4
4
years of professional experience
Work History
Relationship Representative II
Centra Credit Union
North Vernon, IN
10.2023 - 09.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Created value by actively engaging Members during account transactions while educating and advising on Credit Union products and services.
- Perform Member account maintenance, telephonic outbound calling to Members and engage in outreach activity to build Member relationships while promoting products and services.
- Proactively engaged with Members in problem solving for their financial needs and goals.
Optician
Eye Care Group
North Vernon, IN
01.2022 - 10.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Associate
Walmart
Madison, IN
01.2021 - 01.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
Dental Assisting - Dental Assisting
Ivy Tech Community College of Indiana
Columbus, INHigh School Diploma -
Shawe Memorial Jr./Sr. High School
Madison, IN06.2021
Skills
Sales expertise
Problem solving strength
Product promotions
Customer Relations
Performance improvement
Retail Sales
Appointment Scheduling
Timeline
Relationship Representative II
Centra Credit Union
10.2023 - 09.2024
Optician
Eye Care Group
01.2022 - 10.2023
Associate
Walmart
01.2021 - 01.2022
Dental Assisting - Dental Assisting
Ivy Tech Community College of Indiana
High School Diploma -
Shawe Memorial Jr./Sr. High School