Leah Biesen
Madison,IN
Overview
1
1
Certification
17
17
years of professional experience
Work History
Relationship Representative II
Centra Credit Union-North Vernon IN
08.2024 - Current
- Built trust and positive relationships with members and internal partners to enhance service delivery
- Partnered with lenders to facilitate loan approvals for members
- Assisted members with account openings and closings, deposits and withdrawals
- Contributed to $2,300,000 in deposits and $837,000 in loans since January
- Ensured accurate record-keeping for state audits, supporting compliance and accountability
Senior Marketing Associate
Indiana Farm Bureau Insurance-Madison, IN
07.2019 - 08.2024
- Developed targeted sales strategies that contributed to increased insurance policy sales.
- Educated clients on insurance policies and procedures.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Educated clients on insurance policies and procedures to enhance understanding and facilitate informed decision-making.
- Followed up promptly with interested clients to close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Collected insurance premiums from clients to secure policy coverage. on or before effective date of coverage.
- Recruited to lead implementation of pilot program for new payment system statewide, improving client payment processes.
Sales Specialist
Spectrum-Madison Indiana
03.2018 - 06.2019
- Developed comprehensive understanding of products, services, and competitors to strengthen sales presentations.
- Delivered exceptional service to customers and potential customers, fostering positive relationships.
- Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
Vendor Representative
Acosta Sales & Marketing-Madison Indiana
08.2014 - 03.2018
- Oversaw replacement of damaged or missing products to ensure stock availability and customer satisfaction.
- Provided prompt service to address customer needs and enhance overall shopping experience.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales, marketing, and management teams to create solutions that met shared objectives.
- Provided prompt service to assist customers with their needs. to prioritize customer needs.
Direct Support Professional
Indiana Mentor Network-Madison Indiana
01.2010 - 07.2011
- Assisted disabled clients to support independence and well-being.
- Guided patients to restroom, ensuring comfort and dignity during personal care.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted disabled clients in daily activities, promoting independence and enhancing quality of life.
- Prepared nutritious meals for patients to support their dietary needs. and assisted patients with eating tasks to support healthy nutrition.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Recorded status and duties completed in logbooks for management.
- Transported clients to medical appointments, prioritizing safety and timely arrival.
Education
High school diploma -
Shawe Memorial
Madison, INSkills
- Microsoft Excel
- Accounts payable
- Customer engagement
- Sales strategy
- Communication expertise
- Organizational skills
- Relationship management
Personal Information
Driving License: Yes
Certification
- Property & Casualty License
- December 2020 to Present
- Certified Notary Public
- September 2022 to September 2030
- Limited Lines License
- Driver's License
- Personal Lines License
- Insurance Producer License
- Life & Health Insurance License
Timeline
Relationship Representative II
Centra Credit Union-North Vernon IN
08.2024 - Current
Senior Marketing Associate
Indiana Farm Bureau Insurance-Madison, IN
07.2019 - 08.2024
Sales Specialist
Spectrum-Madison Indiana
03.2018 - 06.2019
Vendor Representative
Acosta Sales & Marketing-Madison Indiana
08.2014 - 03.2018
Direct Support Professional
Indiana Mentor Network-Madison Indiana
01.2010 - 07.2011
High school diploma -
Shawe Memorial