Belen Soleil Estrada
Austin,TX
Summary
Experienced customer service worker with 4 years of expertise in restaurant industry work, customer service, and high-volume guest environments. Known for delivering exceptional guest experiences through maintaining organization and focus in fast-paced settings, collaborating effectively with service teams, exhibiting strong communication and conversation skills, and familiarity with restaurant operations and procedures. Consistently recognized for professionalism, effective teamwork, interpersonal skills, and a commitment to high hospitality standards expected in upscale service and fast-paced dining environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Main Event
San Antonio, Texas
07.2024 - 02.2026
- Greeted and welcomed guests while managing high-volume dining traffic and ensuring a positive first impression.
- Managed reservation lists and seating charts to ensure efficient seating and minimize wait times.
- Coordinated seating arrangements for individuals, families, and large parties.
- Effectively communicated with servers, managers, and kitchen staff.
- Assisted servers by delivering food, running beverages, and table support.
- Manage the billiards area for wait-lists, reservations, and cleanliness
- Responded to phone inquiries, scheduled reservations, and addressed guest questions to provide exceptional customer service.
Banquet Server
Main Event Entertainment
San Antonio, TX
07.2024 - 01.2026
- Set up, maintained, and cleaned banquet rooms for private events, ensuring readiness for seamless guest experiences.
- Delivered friendly, professional service to banquet attendees to ensure a great experience.
- Provided attentive food and beverage service to guests.
- Coordinated kitchen's preparation of food and drinks per contracts.
- Restocked empty amenities in fast-paced banquet environments.
- Understood and relayed banquet contract information to clients, facilitating clear communication and event expectations.
- Applied multi-tasking and organizational skills to ensure timely execution of events.
Hostess
Texas Roadhouse Restaurant
San Antonio, TX
08.2023 - 09.2024
- Provide friendly greetings and interactions with guests upon arrival.
- Escorted guests to assigned seating while fostering engaging conversations.
- Managed waiting list flow for walk-in, large, special accommodation, and call-ahead parties.
- Provided dining information and secured waiting list reservations through customer phone calls.
- Performed opening and closing duties such as restocking supplies, performing hourly restroom checks, and cleaning work areas.
- Sought guest feedback during service to enhance dining experience.
Education
Bachelor of Science - Kinesiology
The University of Texas At Austin
Austin, Texas, TX05-2029
High School Diploma -
Oliver Wendall Holmes Highschool
San Antonio, TX06-2025
Skills
- Event coordination and service
- Food safety knowledge
- Upselling food and beverages
- Cash handling
- Technology & POS systems
- High-volume multitasking
- Team collaboration
- Ability to work in groups/teams
- Effective communication
- Phone etiquette
- Sociability
- Customer service
Certification
- TABC license
- Food Handlers License
- Drivers License
Timeline
Hostess
Main Event
07.2024 - 02.2026
Banquet Server
Main Event Entertainment
07.2024 - 01.2026
Hostess
Texas Roadhouse Restaurant
08.2023 - 09.2024
Bachelor of Science - Kinesiology
The University of Texas At Austin
High School Diploma -
Oliver Wendall Holmes Highschool