Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Belicia Santillan

Peoria,AZ

Summary

Proven to excel in fast-paced environments, I leveraged strong organizational abilities and customer service excellence at Shell Gas Station, enhancing customer satisfaction and loyalty. Skilled in cash management and conflict resolution, I consistently exceeded performance metrics, demonstrating adaptability and a commitment to professionalism.

Overview

3
3
years of professional experience

Work History

Cashier

Shell Gas Station
09.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Task Associate

Ulta Salon and Cosmetics
12.2022 - 12.2023
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Set up and organized store displays and products.
  • Keep track of store operations and make sure all tasks are finished in a timely manner.

Order Picker

Walmart
02.2024 - 03.2024
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed orders precisely for correct items, sizes and quantities.

Seasonal Worker

Honey Baked Ham
04.2024 - 05.2024
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Communicated with coworkers and management to report challenges.

Restaurant Hostess

Applebee's Grill + Bar
04.2024 - 04.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Cashier

Shell Gas Station
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Westwood High School
Mesa, AZ

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Conflict Resolution
  • Product Knowledge
  • Staff Training
  • ID Verification
  • Inventory Management
  • Order Packaging
  • Drawer balancing
  • Reports and documents
  • Loyalty Program Promotion
  • Problem-Solving
  • Honest and Dependable
  • Active Listening
  • Adaptable and Flexible

Timeline

Cashier

Shell Gas Station
06.2024 - Current

Seasonal Worker

Honey Baked Ham
04.2024 - 05.2024

Restaurant Hostess

Applebee's Grill + Bar
04.2024 - 04.2024

Order Picker

Walmart
02.2024 - 03.2024

Task Associate

Ulta Salon and Cosmetics
12.2022 - 12.2023

Cashier

Shell Gas Station
09.2021 - 12.2022

Westwood High School

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Belicia Santillan