Belinda Bedolla
Sebring,FL
Summary
Professional bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Customer-focused bartender with 4 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.
Overview
7
7
years of professional experience
Work History
Head Bartender
Don Jose Mexican Restaurant
04.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Server
Beef 'O' Brady's
12.2016 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Agero
05.2020 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Lake Placid High School
05.2017
Skills
- Bilingual
- Multitask
- Excellent capacity to obtain new information
- Attentive Customer Service
- Reconciling Cash Drawers
- Daily Reports
- Confirming Transactions
- Effective organization
- Teamwork
- Time management
- Great communication
Languages
Spanish
Native or Bilingual
Timeline
Head Bartender
Don Jose Mexican Restaurant
04.2021 - Current
Customer Service Representative
Agero
05.2020 - 08.2020
Server
Beef 'O' Brady's
12.2016 - 03.2021
High School Diploma -
Lake Placid High School
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