Belinda Garcia Alvarez
Bartow,USA
Summary
Results driven individual with expertise in conflict resolution, customer satisfaction and team leadership. Strength working in diverse groups to achieve company objectives.
Overview
26
26
years of professional experience
Work History
Claims Adjuster
GEICO
Lakeland, FL
03.2025 - Current
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Negotiated claim settlements with claimants and attorneys, achieving equitable resolutions.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Identified suspicious claim activities, contributing to fraud detection and prevention initiatives.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Communicated effectively with clients, addressing concerns and providing clear information to enhance customer experience.
- Make quick decisions and communicate clearly with empathy all decisions made.
- Maintained high productivity while completing daily tasks efficiently and meet and exceed all metrics.
Accounting Office Clerk/Inventory Specialist/Receptionist
Jarrett Gordon Ford Lincoln
Winter Haven, FL
08.2017 - 03.2025
- Managed accounts payable by verifying outgoing purchase orders, issuing end-of-month statements, recording journal entries, reconciling gas statements, and processing daily cash, check, and credit card deposits.
- Audit all internal paperwork to ensure correct accounts are applied.
- Executed sales transactions while accurately maintaining financial records.
- Supported office operations by ordering supplies and managing inventory levels.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Facilitated communication within the office and with external partners.
- Coordinated office activities to enhance operational efficiency and ensure adherence to organizational policies.
- Tagged work items for tracking purpose, help managing the receptionists & post deals.
- Dealer trading, stocking of vehicles and tag work.
Medical Receptionist
Gessler Clinic
Winter Haven
01.2011 - 07.2011
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Managed patient check-in and check-out processes to enhance overall patient experience.
- Welcomed patients at reception to create a friendly atmosphere. at reception, fostering a welcoming environment.
Insurance Rep./Receptionist/Sales/Banking Customer Service Representative
Lori Kennedy, State Farm
Sebring, FL
08.2006 - 01.2011
- Handled customer inquiries regarding bills, claims, and policies, facilitating necessary changes.
- Sold and serviced credit cards, health and life policies, and vehicle and home loans to meet customer needs.
- Managed incoming customer calls to resolve inquiries and provide timely assistance.
- Incoming mail handling.
Claims Adjuster/Subrogation Adjuster
Geico
Lakeland, FL
11.1999 - 01.2004
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Investigated claims by gathering information from various sources and stakeholders.
- Gathered information from third parties to assess claim acceptability and ensure compliance with policy requirements.
- Communicated with policyholders to explain claim processes and requirements clearly.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Processed payments for approved claims in alignment with company guidelines, facilitating timely resolution for claimants.
- Handled incoming calls in call center, processed auto policy claims, resolved customer concerns, recovered funds for paid claims, issued checks, and filed arbitration on unpaid claims against other insurers.
- Established structured payment plans to assist claimants in managing their financial obligations.
Education
All Lines Adjuster -
Lakeland, FLAssociate's degree - Liberal Arts & Sciences
Polk State College
Lakeland, FLAccounting - Trade school
Traviss Career Center
Lakeland, FLSkills
- Organizational skills
- Microsoft Office
- Customer service
- Active listener and customer driven
- Expertise in team management
- Excel in company expectations
- Dependable and reliable
- Self motivated and enthusiastic
- High performance and productivity
Timeline
Claims Adjuster
GEICO
03.2025 - Current
Accounting Office Clerk/Inventory Specialist/Receptionist
Jarrett Gordon Ford Lincoln
08.2017 - 03.2025
Medical Receptionist
Gessler Clinic
01.2011 - 07.2011
Insurance Rep./Receptionist/Sales/Banking Customer Service Representative
Lori Kennedy, State Farm
08.2006 - 01.2011
Claims Adjuster/Subrogation Adjuster
Geico
11.1999 - 01.2004
All Lines Adjuster -
Associate's degree - Liberal Arts & Sciences
Polk State College
Accounting - Trade school
Traviss Career Center