Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belinda Martz

Lynnwood,WA

Summary

Proven Operations Manager with a track record of enhancing customer satisfaction and maximizing business development at Vacasa. Skilled in Inventory Management and fostering strong client relationships, demonstrated through strategic leadership and effective communication. Achieved significant improvements in performance reporting and process improvement, driving team collaboration and efficiency. Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

30
30
years of professional experience

Work History

Operations Manager

Vacasa
11.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operations Manager

Macy's
07.2019 - 11.2022
  • Project management
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Store Manager

Kmart, Sears Holding
01.1995 - 07.2019
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

High School Diploma -

Fruitland High School
Fruitland, ID

Skills

  • Performance reporting
  • Inventory Management
  • Customer Retention
  • Business Development
  • Retail Operations Management
  • Project Management
  • Organizational Management
  • P&L Management
  • Customer Service
  • Onboarding and Orientation
  • Business Administration
  • Process Improvement

Timeline

Operations Manager

Vacasa
11.2022 - Current

Operations Manager

Macy's
07.2019 - 11.2022

Store Manager

Kmart, Sears Holding
01.1995 - 07.2019

High School Diploma -

Fruitland High School
Belinda Martz