Belinda Ruth

I returned to my previous job as a medical receptionist that I had originally worked at for 12+ years before accepting a remote job through State Farm. Thou I did enjoy remote work i unfortunately just did not have enough interest in insurance and car accidents to stay there. My true passion is the medical field in all aspects. I am wanting to find somewhere i can learn and advance in and unfortunately there's no advancement opportunities at my current job.

• I assist customers with their accident claims. My job requires me to confirm information is correct & precise. Update or add any needed info regarding contact info & vehicle info. review police reports & add info to claim from the report. I take the statement of each party involved in the accident & establish liability as needed. I set up tows, repair facilities & rentals as needed & as their policy provides this coverage. I review customers policies & encourage changes as I see its beneficial to them. At the end of each call I make a file note so my coworkers can follow easily to see what has been done & what still is needed to finish the claim & ultimately close it. I make phone calls as needed to body shops & other insurance companies as well as reassign claims to other departments if further review is needed.

I worked on the Alzheimers Dementia floor caring for residents. I was assigned a hall each evening in which I was responsible for bathing & basic care with preparing for bedtime including fresh pajamas, bathing & teeth brushing ect, keeping rooms clean & bedding changed. Assisting patients to the dining hall & monitoring their intake of food/ liquid each evening. Assess patients for any new markings or change in behavior and/or urine/ bowel changes and reported finding accordingly to NOD. After all residents were put to bed for the night I would make chart notes on each patient I had cared for that evening & routinely go back to each residents room to check on them & assist them to the bathroom or whatever they needed.

• I was employed as a front desk receptionist where I greet & assist patients coming & going from the clinic. I verify all their information including insurance verification the day of and for patients appointments the next day. I write up & apply all ICD 10 codes to lab orders for patients coming in for lab work. I learned how to do prior authorizations for patients medications & also help out with making referrals to other drs offices to set up appts. I answer 5 line phone system & have a check in window in front of me & a check out window on the side of me so I am very good at multi tasking & working under pressure. I enjoy talking to people & getting to know them and have always truly cared for the patients. I collect copays and balances and keep a list of all patients & then talley all monies at the end of the day along with petty cash and turn that in. I also keep a clipboard and have patients sign anytime I release samples of medicine they've been instructed to pick up. I send & request medical records & frequently throughout the day empty out our electronic system sending incoming faxes to whomever they belong to.