Belinda Sagastume
Hyattsville,MD
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills.
Overview
1
1
year of professional experience
Work History
Server
El Puerto Restaurant & Grill
08.2019 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
06-2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Cleaning and sanitizing
- Organizational Skills
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Cool Under Pressure
- Multitasking
- Warm and Friendly
- Reliable and Responsible
- Positive and professional
- Calm Demeanor
- Guest Seating
- Allergy awareness
- Supply Restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Maternity leave
Before I left on maternity leave, my resume doesn't show much experience in the work field since I was a full time Ballet student from 2002-2016. I took a break, decided to travel then applied for jobs in 2019. I was on maternity leave in the end of December 2020 and became a stay at home mother who is now ready to get back in the work field and try new experiences to extend my resume in the future.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server - El Puerto Restaurant & Grill
08.2019 - 12.2020
Northwood High School - High School Diploma,