Belinda Srour
Oviedo,FL
Summary
Enthusiastic customer service expert with a versatile background in aviation and complaint resolution.
Known for strong problem-solving skills and adaptability, consistently delivering exceptional service and enhancing brand reputation.
With over 20 years in Customer Service oriented fields.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Spirit Airlines
Orlando, FL
03.2010 - 03.2026
- Ensured passenger safety by conducting pre-flight checks and demonstrating emergency procedures.
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays or challenging situations while always maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness and attentiveness in every interaction including medical emergencies.
- Absolutely loved my job and crews who were like Family.
Hotel Reservation Manager
Spanish Court Hotel
Kingston, Jamaica
02.2009 - 02.2010
Customer Service Representative
Spirit Airlines
Miramar, FL
09.2005 - 10.2008
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Streamlined processes for handling complaints, resulting in improved customer satisfaction scores.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked as an Airport Customer Service Agent prior to going into the Complaints Resolution Department.
Education
High School Diploma -
Immaculate Conception High School
Kingston, Jamaica WISkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Customer satisfaction measurement
Timeline
Flight Attendant
Spirit Airlines
03.2010 - 03.2026
Hotel Reservation Manager
Spanish Court Hotel
02.2009 - 02.2010
Customer Service Representative
Spirit Airlines
09.2005 - 10.2008
High School Diploma -
Immaculate Conception High School