Belinda Wolford
Williamson Pharmacy
Beckley,WV
1
Certification
23
years of professional experience
Oversaw pharmacy operations and customer service with 15 years of expertise as a certified pharmacy technician.,Directed medical billing and coding processes, maintaining compliance with HIPAA standards.,Streamlined pharmacy tasks to enhance operational efficiency and uphold patient care excellence.
Work History
Administrative Assistant
23 Years 4 Months- Coordinated scheduling and calendar management for team members.
- Assisted in preparing reports, presentations, and documentation for meetings.
- Managed incoming communications, prioritizing urgent inquiries and requests.
- Maintained organized filing systems for physical documents.
- Developed standard operating procedures to enhance office efficiency and workflow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Certified Pharmacy Technician (CPhT)
16 Years- Coordinated scheduling and calendar management for team members.
- Assisted in preparing reports, presentations, and documentation for meetings.
- Managed incoming communications, prioritizing urgent inquiries and requests.
- Maintained organized filing systems for physical documents.
- Developed standard operating procedures to enhance office efficiency and workflow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Processed and dispensed prescription medications accurately and efficiently.
- Assisted pharmacists in managing inventory and maintaining stock levels.
- Educated patients on medication usage, side effects, and potential interactions.
- Operated pharmacy software to manage prescriptions and patient records effectively.
- Collaborated with healthcare providers to clarify prescription orders as needed.
- Ensured compliance with state and federal regulations during daily operations.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Education
High school diploma
Skills
Medical billing
Medical Terminology
Data entry
CPT Coding
Organizational skills
Medical Coding
Pharmacy technician experience
HIPAA
Filing
ICD-10
Order entry
Patient service
Customer service
ICD-9
Computer skills
Certification
- Pharmacy Technician Certification
- Certified Pharmacy Technician (CPhT)
- November 2015 to November 2023
Links
https://profile.indeed.com/p/belindaw-gr5nr4x
Additional Information
Authorized to work in the US for any employer
Timeline
Certified Pharmacy Technician (CPhT)
Williamson Pharmacy
08.2010 - CurrentRead More
Administrative Assistant
Community Access
04.2003 - 2006Read More
Belfry High School
High school diploma
Read More