Belinda E. Craft
Grifton,N.C.
Summary
Enhance program operations by delivering skilled, efficient and well-organized support to program staff. Focused on optimizing procedures to minimize wasted time and resources. Good oral and written communication, relationship-building and prioritization skills. Enthusiastic Program Assistant focused on providing efficient, accurate and high-quality support. Proficient in workings of Hospital industry. Hardworking Program Assistant bringing Associates degree in Mental Health / Phlebotomy and experience in administrative and service-oriented positions. Willing to work hard and take on any role to learn and develop acquired skills while making positive contribution to program needs. Dependable Program Assistant bringing over 15 years of experience in a Hospital settings delivering exceptional administrative and operational support. Knowledgeable about clinical program operations, procedures and regulatory requirements. Coordinate smooth daily actions to optimize program activities.
Overview
22
22
years of professional experience
Work History
Program Assistant
ECU Health Medical Center
Greenville, NC
04.2018 - Current
- Front Desk duties, include opening up the building and preparing for the day, check in Annual Screens, Return to Work appointments, Walk-Ins, External Contract members, collecting payment for various vaccines, titers and PPD placement, printing immunization records, reminder calls for Pre-Employment team members, entering PES information into OHM to prepare for appointments. Also, assist with various clinics including Fit Testing, Vaccines and Covid Testing. Assisting with the email box, printing emails and faxes with records and documents for team members. Ordering office supplies through Office Depot for the entire building.
- Check in slips for daily appointments, answering the phone, scheduling Covid-19 testing, assisting with nurses on a as needed basis to the needs of our clinic.
Health Services Account Representative
ECU Health Medical Center
Greenville, NC
06.2011 - 04.2018
- Register patients using Eletronic Health Record HealthSpan, EPIC, MISYS and
- Sunquest
- Patient's lab requests are brought into the department by courier and then processed by HSAR'S
- Processing requires verifying the patient' name, date of birth verifying the tests ordered and diagnosis codes
- Then centrifuge blood if needed to prepare for testing in the main lab
- Look up patient results in the computer and fax results to different clients as needed
- Also, perform phlebotomy when required to accommodate the needs of the department.
Phlebotomist / Specimen Processor
Quest Diagnostics Incorporated
, NC
08.2004 - 12.2009
- Responsibilities include but not limited to: Phlebotomy, performing procedures as required and following compliance policies by protocol, laboratory processing, correct volume of specimens and transport containers while maintaining temperature stability, packing of specimens for transport by courier on a daily basis, ordering supplies, communicating via telephone to various Quest employees, computer data entry, and knowledge and use of MISYS as well as Care 360
- Contract employee through Quest Diagnostics worked at New Hanover Regional Medical Center in the
- Reference Lab as a Specimen Processor
- I also worked at Partners in Endocrinology as a Phlebotomist
Clinical Research Coordinator Assistant
New Hanover Medical Research
Wilmington, NC
08.2002 - 07.2004
- Responsibilities include but not limited to: Performing procedures as required by a research protocol, laboratory processing, shipping of laboratory specimens, urine/serum pregnancy testing, phlebotomy, blood pressure, electrocardiograms, obtaining vital signs, assisted in clerical duties, assisted the regulatory coordinator with various documents, computer data entry, assisted study coordinators, performed initial telephone screenings, scheduled initial consult visits, ordered and stocked laboratory supplies, chart screened, and maintained quality assurance.
Education
Certificate - Nurse Aide II
Lenoir Community College
Kinston, NC05-2024
Certificate - Nurse Aide I
Pitt Community College
Winterville, NC04-2023
Phlebotomy
Lenoir Community College
Kinston, NC03.2001
Associate Applied Science - Mental Health
Lenoir Community College
06.1994
Skills
- Data Entry
- Administrative Support
- Mail and Email
- Creative Problem-Solving
- Microsoft Office
- Teamwork and Collaboration
- Multitasking and Organization
- Driven and Outgoing
- Valid Driver's License
- Multi-Line Phone Systems
- Staff Support
- Calendar Management
- Certified Nurse Aide I
- Certified Nurse Aide II
Timeline
Program Assistant
ECU Health Medical Center
04.2018 - Current
Health Services Account Representative
ECU Health Medical Center
06.2011 - 04.2018
Phlebotomist / Specimen Processor
Quest Diagnostics Incorporated
08.2004 - 12.2009
Clinical Research Coordinator Assistant
New Hanover Medical Research
08.2002 - 07.2004
Certificate - Nurse Aide II
Lenoir Community College
Certificate - Nurse Aide I
Pitt Community College
Phlebotomy
Lenoir Community College
Associate Applied Science - Mental Health
Lenoir Community College
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