Belinda Jo Harris
Green Cove Springs,FL
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations at Sally's Beauty Supply. Excels in problem-solving and relationship building, driving team collaboration and customer service excellence. Skilled in inventory and time management, consistently achieving positive outcomes in fast-paced environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Sales Associate
Buc-ee"s
Saint Augustine, FL
05.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Associate
Winn Dixie Supermarket
Saint Augustine, FL
03.2020 - 05.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
Store Manager
Sally's Beauty Supply
Various States
12.1992 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
The Farrell High School
Farrell, PA06.1982
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Multi-tasking strength
Problem-Solving
Excellent people skills
Reliable and punctual
Exceptional customer service
Relationship Building
Timeline
Sales Associate
Buc-ee"s
05.2021 - Current
Associate
Winn Dixie Supermarket
03.2020 - 05.2021
Store Manager
Sally's Beauty Supply
12.1992 - 03.2020
High School Diploma -
The Farrell High School