Bella Hentschell
Summary
Recent graduate with a Bachelor of Arts in Communication and diverse experience in customer service and administrative support. Proven ability to enhance guest experiences and streamline operations in fast-paced environments through effective communication and teamwork.
Overview
6
6
years of professional experience
Work History
Hostess
George's At The Cove
San Diego, CA
06.2026 - Current
- Greet and welcomE guests, providing personalized service to enhance satisfaction.
- Manage phone reservations and address guest inquiries promptly to improve overall experience.
- Manage seating arrangements to optimize table flow and reduce wait times.
- Resolve guest concerns with professionalism, fostering a welcoming atmosphere and encouraging repeat visits.
- Collaborate with servers and management to enhance front-of-house operations.
Barista
Glazed Coffee & Creamery
San Diego, CA
01.2026 - 07.2026
- Delivered exceptional customer service in a high-volume café setting.
- Prepared beverages and food items efficiently while upholding quality standards.
- Executed cash transactions and operated POS systems accurately to ensure smooth customer experience.
- Maintained cleanliness and organization of workspace to support efficient service delivery.
- Coordinated with team members to facilitate seamless daily operations and improve workflow.
Leasing Assistant
Topaz & College View Apartments
San Diego, CA
08.2024 - 01.2026
- Guided prospective and current residents through leasing process, ensuring clarity and satisfaction
- Handled resident inquiries, phone calls, and concerns with professionalism, enhancing resident experience
- Generate leases and maintain resident accounts using Entrata software
- Executed marketing and outreach initiatives to attract potential residents, increasing community visibility
- Maintain organized records and assist with daily office operations
Hostess | Pool Server | Kids Club Attendant
Canterwood Golf & Country Club
Gig Harbor, WA
11.2021 - 08.2024
- Delivered exceptional customer service in dining and recreational environments.
- Facilitated food and beverage service for members during peak hours, enhancing their dining experience.
- Monitored children's activities, ensuring safety and fostering a positive environment.
- Managed multiple tasks in fast-paced settings, maintaining service quality and guest satisfaction.
Front Desk Receptionist
Hentschell & Associates (now owned by Acrisure)
Tacoma, WA
06.2020 - 08.2023
- Greeted clients and maintained a professional front office environment, fostering positive first impressions.
- Managed multi-line phone systems, directing client communications to facilitate seamless operations.
- Provided administrative support for 15 customer service representatives, enhancing team efficiency.
- Organized mail, filing, scanning, and documentation to streamline workflow processes.
Education
Bachelor of Arts - Communication
San Diego State University
05-2026
High School Diploma -
Bellarmine Preparatory School
Tacoma, WA06-2022
Skills
- Customer service
- Interpersonal communication
- Team collaboration
- Time management
- Microsoft Office Suite
- Google Workspace
- Entrata software
Leadership Experience
National Spokesperson, Dance.Hope.Cure - (June 2017-June 2019)
- Advocated for childhood cancer awareness through outreach and fundraising initiatives, enhancing community engagement and support for the organization.
- Represented organization at national events and public forums.
- Developed messaging for campaigns promoting dance therapy and cancer awareness.
- Engaged with stakeholders to build support for community outreach initiatives.
Affiliations
- Competitive Dancer, Cultivate Dance Project - Tacoma, WA (June 2016-July 2022)
- Link Crew Leader, Bellarmine Preparatory School - Tacoma, WA (August 2020-August 2021) Mentored incoming freshmen, led orientation activities, and helped create a welcoming school environment.
- Adopt-a-Family Volunteer - Tacoma, WA (December 2018-2021) Assisted in providing holiday gifts and essential items to families in need through community service efforts.
Timeline
Hostess
George's At The Cove
06.2026 - Current
Barista
Glazed Coffee & Creamery
01.2026 - 07.2026
Leasing Assistant
Topaz & College View Apartments
08.2024 - 01.2026
Hostess | Pool Server | Kids Club Attendant
Canterwood Golf & Country Club
11.2021 - 08.2024
Front Desk Receptionist
Hentschell & Associates (now owned by Acrisure)
06.2020 - 08.2023
Bachelor of Arts - Communication
San Diego State University
High School Diploma -
Bellarmine Preparatory School