Bella Morales
Waterbury,CT
Summary
Dynamic professional with a proven track record at Trinity Health, excelling in patient care and customer service. Skilled in electronic health records and team collaboration, I effectively managed high call volumes and streamlined operations, enhancing patient satisfaction and care delivery. Committed to fostering positive relationships and optimizing healthcare outcomes.
Overview
2
2
years of professional experience
Work History
Business Service Representative
Trinity Health
Waterbury, Connecticut
07.2025 - Current
- Managed patient inquiries, ensuring timely and accurate responses for improved satisfaction.
- Processed service requests efficiently to streamline operations and reduce response times.
- Collaborated with cross-functional teams to resolve patient issues and foster cooperation.
- Delivered excellent customer service while managing high call volume and maintaining data accuracy.
- Accurately documented patient information in electronic health records for updated medical histories.
- Monitored, tracked, and conveyed crucial patient details to healthcare staff for optimized care planning.
Patient Care Associate
Bristol Hospital Multi-Specialty Group
Bristol, CT
11.2024 - 03.2025
- Recorded temperature, blood pressure, pulse, and respiration rates as directed by medical staff.
- Assisted with diagnostic procedures including blood draws, EKG readings, and urine specimen collection.
- Maintained clean and organized patient environments to uphold safety standards.
- Facilitated seamless shift transitions by delivering detailed handoff reports of patient information.
- Provided emotional support to patients and families, building trust throughout the care process.
- Streamlined unit operations to ensure timely task completion and efficiency.
- Collaborated with registered nurses and physicians to optimize patient outcomes through comprehensive care delivery.
Cashier
New Morning Market
Woodbury, CT
02.2024 - 06.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ05-2027
Patient Care Technician
Academy of Medical Training
Waterbury, VT09-2024
Skills
- Patient care
- Electronic health records
- Customer service
- Team collaboration
- Time management
- Data entry
- Communication skills
Timeline
Business Service Representative
Trinity Health
07.2025 - Current
Patient Care Associate
Bristol Hospital Multi-Specialty Group
11.2024 - 03.2025
Cashier
New Morning Market
02.2024 - 06.2024
Bachelor of Science - Healthcare Administration
University of Phoenix
Patient Care Technician
Academy of Medical Training