Summary
Overview
Work History
Education
Skills
Interests
Exercise daily
Timeline
BusinessAnalyst

Bella Romano

Wilmington,MA

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Hardworking and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Background in caring for multiple children simultaneously while maintaining cleanliness. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Restaurant Hostess

David DiCenso
Tewksbury, MA
06.2021 - Current
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Used cash registers and credit card machines to cash out customers.

Babysitter

Chris Bergendahl
Wilmington, MA
07.2020 - Current
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Communicated positively with children and guardians.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Promoted language development skills through reading and storytelling.
  • Made healthy snacks and meals for three children.
  • Assisted with light housekeeping duties as well as running errands.

Cashier

Market Basket
Wilmington, United States
07.2019 - 10.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Wilmington High School
Wilmington, MA
09.2019 - Current

Skills

    Hospitality service expertise

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Interests

I am fascinated by the medical field, specifically psychiatry, and hope to be apart of that work environment someday

Exercise daily

I have a gym membership which I have had for over a year now, but since receiving my license, I have made it a goal to go almost every day or at least 4-5 times a week. It not only benefits my psychical health but I have seen substantial improvement in my mental health as well.

Timeline

Restaurant Hostess

David DiCenso
06.2021 - Current

Babysitter

Chris Bergendahl
07.2020 - Current

Wilmington High School
09.2019 - Current

Cashier

Market Basket
07.2019 - 10.2020

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