Bella Wallen
Charleston,SC
Summary
Dynamic retail professional with proven expertise in customer service and visual merchandising at Half-Moon Outfitters Inc. Skilled in training staff and enhancing store performance through effective team collaboration and problem-solving. Committed to delivering exceptional shopping experiences while managing inventory and cash handling with precision.
Overview
5
5
years of professional experience
Work History
Key Holder
Half-Moon Outfitters Inc
Charleston, SC
02.2022 - Current
- Managed daily operations, ensuring smooth store functionality and customer satisfaction.
- Trained new staff on product knowledge and customer service best practices.
- Assisted with inventory management, including stock replenishment and organization.
- Opened and closed the store, maintaining security protocols and cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented visual merchandising standards to enhance product displays and drive sales.
- Collaborated with team members to achieve sales goals and improve store performance.
- Monitored sales floor activities to ensure a positive shopping experience for customers.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
Box Office Apprentice
Spoleto Festival Usa
East Charleston, SC
05.2025 - 06.2025
- Collaborated with team members to facilitate seamless event operations.
- Supported customer service by addressing attendee inquiries and needs.
- Participated in training sessions for safety protocols and operational procedures.
- Worked closely with mentors to understand project objectives.
- Maintained organization, cleanliness, and safety in work areas.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Embraced ongoing education and learning opportunities to develop new skills.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
Lifeguard
Northbridge Terrace Pool
Charleston, SC
03.2020 - 08.2021
- Monitored pool activities to ensure guest safety and adherence to rules.
- Administered first aid and CPR in emergencies, maintaining calm and control.
- Conducted regular inspections of pool facilities to identify hazards and maintenance needs.
- Educated guests on safety protocols and proper use of equipment at the facility.
- Enforced pool rules consistently to promote a safe environment for all patrons.
- Collaborated with team members to develop effective emergency response plans.
- Assisted in maintaining cleanliness and orderliness of the pool area and surrounding spaces.
- Participated in training sessions to enhance lifesaving skills and safety techniques.
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
Education
Communications
College of Charleston
Charleston, SCSkills
- Customer service
- Visual merchandising
- Team collaboration
- Effective communication
- Employee training
- Problem solving
- Inventory management
- Cash handling
- Front end operations
- Task delegation
Affiliations
- Art
- Live Music
- Thrifting/Fashion
- Community events
- Exploring Nature
- Swimming
Languages
Spanish
Limited
Softwares
- Trained in softwares such as Thoroughbred, Bossanova, and Tessitura
Timeline
Box Office Apprentice
Spoleto Festival Usa
05.2025 - 06.2025
Key Holder
Half-Moon Outfitters Inc
02.2022 - Current
Lifeguard
Northbridge Terrace Pool
03.2020 - 08.2021
Communications
College of Charleston
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