Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bellela Colas

CORONA,CALIFORNIA

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at LA Fitness and Nordstrom. Skilled in managing high-stress situations and resolving conflicts with empathy, demonstrating exceptional problem-solving and listening abilities. Excelled in using reservation software to minimize scheduling conflicts, showcasing attention to detail and effective time management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

LA Fitness
10.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Customer Service Representative

Nordstrom
06.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Criminal Justice

Vanguard University
Costa Mesa, CA
05-2025

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Scheduling appointments

Certification

  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Timeline

Front Desk Receptionist

LA Fitness
10.2023 - Current

Customer Service Representative

Nordstrom
06.2022 - 12.2023
  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Bachelor of Science - Criminal Justice

Vanguard University
Bellela Colas