Bellela Colas
CORONA,CALIFORNIA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at LA Fitness and Nordstrom. Skilled in managing high-stress situations and resolving conflicts with empathy, demonstrating exceptional problem-solving and listening abilities. Excelled in using reservation software to minimize scheduling conflicts, showcasing attention to detail and effective time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
LA Fitness
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Customer Service Representative
Nordstrom
06.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Criminal Justice
Vanguard University
Costa Mesa, CA05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Front Desk Receptionist
LA Fitness
10.2023 - Current
Customer Service Representative
Nordstrom
06.2022 - 12.2023
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Bachelor of Science - Criminal Justice
Vanguard University
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