BELMIRO SEGREDO

Nike Contractor

• Helped team members with everyday tech issues on both Mac and Windows—whether it was a slow laptop, software glitch, or network problem—making sure their work stayed on track.
• Took care of account setups and access requests using SailPoint (IDLocker), keeping everything secure and making sure people had the right tools and permissions for their roles.
• Supported virtual machines and systems running in a VMWare environment, helping users stay connected and productive.
• Walked users through setting up Multi-Factor Authentication (MFA), including first-time setup and troubleshooting for both on-network and remote access.
• Used JAMF to keep Macs running smoothly—rolling out updates, enforcing company settings, and monitoring devices.
• Resolved issues quickly with remote tools like VNC and Bomgar, helping users without needing to be on-site.
• Provided in-store tech support as a Retail Advisor, making sure systems like registers, inventory scanners, and store networks worked reliably.
• Flagged more complex problems early and passed them along to the right support teams, helping get faster results and avoid long delays.
• Worked with Nike’s global IT teams to deliver consistent, high-quality support and ensure a smooth experience for everyone.

• Organized and managed events, ensuring all logistics were effectively coordinated and executed.
• Oversaw event planning processes, ensuring successful delivery of design and logistical elements.
• Coordinated with vendors to ensure timely and cost-effective event setups.
• Ensured client satisfaction through careful planning, attention to detail, and management of event timelines.

• Responded to service requests from internal customers, diagnosing computer hardware and software issues.
• Managed preventative maintenance on systems, ensuring operational efficiency.
• Maintained inventory of equipment and materials, ensuring availability for repairs while adhering to company policies.
• Processed 30+ helpdesk tickets daily, completing documentation in a timely and accurate manner.

• Process customer applications daily and notified them of their eligibility for healthcare plans.
• Translated documents and enrollment information for customers across three different languages. This helped ensure a high volume of customers were able to enroll in health insurance.
• Urgently addressed the questions that customers had regarding the changing terms and conditions of their health insurance plans.

• Performed technical repairs and maintenance on electronic devices and desktops, diagnosing both software and hardware issues.
• Adjusted machinery and maintained production lines, ensuring proper setup and system readiness for operations.
• Managed equipment and material inventory, tracking usage and notifying supervisors when reordering was necessary.
• Maintained accurate documentation on repairs and system performance through organized Excel spreadsheets.