Ben Brennan
San Luis Obispo,CA
Summary
Dedicated server with a strong focus on exceptional customer service, guest relations management, and cash handling. Proven ability to enhance guest experiences and maintain high cleanliness standards.
Overview
6
6
years of professional experience
Work History
Server
Kona Grill
Salt Lake City, UT
09.2025 - 03.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash transactions, ensuring balanced cash drawer at end of shifts.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
Bartender
Hotel Sewickley
Sewickley, PA
11.2024 - 08.2025
- Prepared and served a diverse range of cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Served high customer volumes during special events, nights, and weekends.
Busser
Lido Bar and Lounge
Shell Beach, CA
06.2020 - 06.2022
- Collaborated with kitchen and waitstaff to ensure timely table service and guest satisfaction.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Engaged with guests to address inquiries, fostering a welcoming atmosphere in the lounge.
- Trained new bussers on operational procedures and best practices for optimal service delivery.
Education
No Degree - Business
San Diego State University
San Diego, CA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
- Sales expertise
- Guest relations management
- Performance improvement
- Team collaboration
- Cash handling
Timeline
Server
Kona Grill
09.2025 - 03.2026
Bartender
Hotel Sewickley
11.2024 - 08.2025
Busser
Lido Bar and Lounge
06.2020 - 06.2022
No Degree - Business
San Diego State University