Ben Clark
Jacksonville,FL
Summary
Results-driven Customer Care Manager with expertise in team management, process improvement, and customer relations. Committed to enhancing service delivery and implementing quality assurance processes.
Overview
18
18
years of professional experience
Work History
Customer Care Manager
Cognizant Technologies Solutions
Jacksonville, FL
10.2008 - Current
- Led customer care team to enhance service delivery and operational efficiency.
- Developed training programs to improve staff performance and customer satisfaction metrics.
- Implemented quality assurance processes to ensure consistency in service standards.
- Analyzed customer feedback to identify trends and drive process improvements.
Education
High School Diploma -
Haywood High School
Brownsville TN05-1996
Skills
- Customer relations
- Training and mentoring
- Team management
- Delegation and supervision
Timeline
Customer Care Manager
Cognizant Technologies Solutions
10.2008 - Current
High School Diploma -
Haywood High School