Ben Feldkamp
Naperville,USA
Summary
Enthusiastic professional with talents in ordering mailroom supplies and ensuring that mail is delivered on time. A proficient Mailroom Supervisor considered a dedicated, collaborative leader skilled in delegating daily tasks and managing special projects.
Overview
12
12
years of professional experience
Work History
Mailroom Supervisor
JP Morgan Chase
Downers Grove, IL
10.2018 - 06.2021
- UDiagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Coordinated mailroom team's workflow, delegating tasks to all employees.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Identified major problems when mailroom equipment malfunctioned and contacted [Job Title] for assistance.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Used automated mail processing equipment to sort and collate mail.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Helped customers by carrying oversized parcels inside residences.
- Worked with employee customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Excel to keep track of inventory as well as invoice filing system
Administrative Assistant
Allant Group
Downers Grove, IL
10.2010 - 07.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Performed research to collect and record industry data.
IT Intern
Catamaran RX
Schaumburg, IL
10.2011 - 08.2013
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Performed tests of functionality, security and performance of different workstations and devices.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
High School Diploma -
Naperville Central High School
Skills
Handling and sorting mail
Postal law proficiency
Post office operations
Inter-office mail distribution
Office supply distribution
Basic machine maintenance
Trained in Microsoft Programs
Mail handling
Sorting and labeling
Timeline
Mailroom Supervisor
JP Morgan Chase
10.2018 - 06.2021
IT Intern
Catamaran RX
10.2011 - 08.2013
Administrative Assistant
Allant Group
10.2010 - 07.2018
High School Diploma -
Naperville Central High School