Ben Heffron
Summary
Dynamic Sales Associate with a proven track record at Belk, enhancing customer satisfaction and boosting store performance through expert relationship building and effective problem-solving. Skilled in cash handling and inventory tracking, I excel in high-stress situations, ensuring a welcoming environment and fostering teamwork. Achievements include significantly improving customer return rates through exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Sales Associate
Belk
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Science - Radiologic Technology
Virginia Western Community College
Roanoke, VA07.2026
High School Diploma -
Northside High School
Roanoke, VA05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Goal-Oriented
- Relationship Building
- Cash Handling
- Inventory Tracking
Gym
I've been going to the gym for around two years, and it has helped me tremendously both physically and mentally.
Additional Information
Voluntarily served 28 hours of community service
Timeline
Sales Associate
Belk
03.2023 - Current
Associate of Science - Radiologic Technology
Virginia Western Community College
High School Diploma -
Northside High School
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