Ben Miller
Belmont
Summary
Dedicated Shift Lead with proven strengths in customer service, employee training, and workflow improvement. Committed to enhancing team performance and customer satisfaction through effective communication and positive leadership.
Overview
2
2
years of professional experience
Work History
Shift Lead
Bridge Street Burger Shack
Rockford
09.2023 - Current
- Assisted team in daily operations and maintained a clean work environment.
- Communicated effectively with customers to ensure high-quality service standards.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with team members to improve workflow efficiency during shifts.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Created weekly staff schedules to ensure adequate coverage.
Land Scaping Assistant
AP ProScapes
Rockford
05.2025 - 08.2025
- Assisted in landscape design projects to enhance property aesthetics.
- Collaborated with team members on planting and mulching tasks to improve gardens.
- Followed project guidelines to execute landscape installations on schedule.
- Conducted site clean-up after completion of landscaping projects for presentation readiness.
Education
High School Diploma -
Rockford High School
Rockford, MI05-2026
Skills
- Customer service
- Team leadership
- Employee training
- Workflow improvement
- Landscape design
- Cash handling
- Time management
- Scheduling expertise
- Decision-making capacity
- Shift leadership
- Positive attitude
- Staff training and development
Accomplishments
National Honor Society 2023 - Present
Timeline
Land Scaping Assistant
AP ProScapes
05.2025 - 08.2025
Shift Lead
Bridge Street Burger Shack
09.2023 - Current
High School Diploma -
Rockford High School