Ben Moseley
North Augusta,SC
Summary
Driven manager with a proven track record at Sweetwater BP Inc, adept in Operations Management and fostering Team Leadership. Excelled in enhancing customer satisfaction, resolving conflicts, and driving team performance through effective communication and problem-solving. Fostered a long-term, multigenerational clientele base and grew Hispanic customer base exponentially through services provided in Spanish.
Overview
18
18
years of professional experience
Work History
Manager
Sweetwater BP Inc
01.2007 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor Of Science In Economics - Economics
College of Charleston
Charleston, SCSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Staff Development
- Sales Techniques
- Sales management
- Salesforce Management
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Problem-Solving
- Organizational Skills
- Excellent Communication
- Team Development
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Task Delegation
- Professional and Courteous
- Negotiation and Conflict Resolution
- Relationship Building
- Good Judgment
- Active Listening
- Interpersonal Relations
- Employee Development
- Problem-solving aptitude
- Reliability
- Adaptability
- Analytical Thinking
- Problem-solving abilities
- Analytical Skills
- Task Prioritization
- Human Resources Management
- Professionalism
- Interpersonal Communication
- Interpersonal Skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Elementary
Timeline
Manager
Sweetwater BP Inc
01.2007 - Current
Bachelor Of Science In Economics - Economics
College of Charleston