Summary
Overview
Work History
Education
Skills
Timeline
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Ben Pliska

San Tan Valley,AZ

Summary

Dynamic and detail-oriented professional with experience at LA Fitness, excelling in client communication and problem-solving. Proven ability to manage high-volume calls and maintain confidentiality while ensuring a welcoming environment. Skilled in Microsoft Office and adept at multitasking, consistently delivering exceptional service and support in fast-paced settings.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

LA Fitness
09.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected cash and card payments, processed transactions and updated relevant records.

Internship

Astarte Industries Inc.
08.2024 - 12.2024
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Explored new technologies and approaches to streamline processes.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Gathered, organized and input information into digital database.

Package Handler

Fed Ex Warehouse
04.2021 - 09.2021
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Amazon Warehouse Associate

Amazon
06.2019 - 08.2019
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
12-2024

Associate of Arts - Psychology

Central Arizona College
Coolidge, AZ
12-2022

No Degree - General Studies

San Joaquin Delta College
Stockton, CA
12-2021

Skills

  • Strong foundation in utilization of Microsoft Office programs
  • Appointment confirmation
  • Issue handling
  • Client communication
  • Email and telephone decorum
  • Multi-line telephone systems
  • Problem-solving skills
  • Multitasking and organization
  • Administrative skills
  • Hospitality services
  • Sensitive information handling
  • Attention to detail

Timeline

Internship

Astarte Industries Inc.
08.2024 - 12.2024

Front Desk Receptionist

LA Fitness
09.2022 - Current

Package Handler

Fed Ex Warehouse
04.2021 - 09.2021

Amazon Warehouse Associate

Amazon
06.2019 - 08.2019

Bachelor of Arts - Psychology

Southern New Hampshire University

Associate of Arts - Psychology

Central Arizona College

No Degree - General Studies

San Joaquin Delta College

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